Messages

1

Running QueueMetrics / Real Time Monitor - Broken Pipe

« on: June 24, 2013, 11:20:44 »

Hi All,

I'm trying to get real time monitors working. Unfortunately I'm getting a Broken Pipe error when the monitor extension is answered.

Upon answer I get the  following log snippet:

Code: [Select]

    -- Connected line update to Local/4828@from-internal-000000ad;2 prevented.
    -- SIP/4828-000001b8 answered Local/4828@from-internal-000000ad;2
    -- Executing [s@macro-auto-blkvm:1] Set("SIP/4828-000001b8", "__MACRO_RESULT=") in new stack
    -- Executing [s@macro-auto-blkvm:2] Macro("SIP/4828-000001b8", "blkvm-clr,") in new stack
    -- Executing [s@macro-blkvm-clr:1] Set("SIP/4828-000001b8", "SHARED(BLKVM,Local/4828@from-internal-000000ad;2)=") in new stack
    -- Executing [s@macro-blkvm-clr:2] Set("SIP/4828-000001b8", "GOSUB_RETVAL=") in new stack
    -- Executing [s@macro-blkvm-clr:3] MacroExit("SIP/4828-000001b8", "") in new stack
    -- Executing [s@macro-auto-blkvm:3] ExecIf("SIP/4828-000001b8", "0?Set(MASTER_CHANNEL(CONNECTEDLINE(num))=4828)") in new stack
    -- Executing [s@macro-auto-blkvm:4] ExecIf("SIP/4828-000001b8", "0?Set(MASTER_CHANNEL(CONNECTEDLINE(name))=Graeme Lawton)") in new stack
       > Channel Local/4828@from-internal-000000ad;1 was answered.
[2013-06-24 10:16:54] ERROR[23580]: utils.c:1218 ast_careful_fwrite: fwrite() returned error: Broken pipe
[2013-06-24 10:16:54] ERROR[23580]: utils.c:1218 ast_careful_fwrite: fwrite() returned error: Broken pipe
    -- Executing [11@queuemetrics:1] Answer("Local/4828@from-internal-000000ad;1", "") in new stack
    -- Executing [11@queuemetrics:2] NoOp("Local/4828@from-internal-000000ad;1", " "QM_AGENT_CODE: agent/5985" ") in new stack
    -- Executing [11@queuemetrics:3] NoOp("Local/4828@from-internal-000000ad;1", " "QM_EXT_MONITOR: 4828" ") in new stack
    -- Executing [11@queuemetrics:4] NoOp("Local/4828@from-internal-000000ad;1", " "QM_AGENT_EXT: --" ") in new stack
    -- Executing [11@queuemetrics:5] NoOp("Local/4828@from-internal-000000ad;1", " "QM_LOGIN: admin / " ") in new stack
    -- Executing [11@queuemetrics:6] NoOp("Local/4828@from-internal-000000ad;1", " "QM_AGENT_LOGEXT: sip/5985" ") in new stack
    -- Executing [11@queuemetrics:7] ChanSpy("Local/4828@from-internal-000000ad;1", "5985") in new stack
    -- <Local/4828@from-internal-000000ad;1> Playing 'beep.gsm' (language 'en')

I hear the beeps on the monitor extension, but no call. I've got a chanspy feature code setup on the system that works fine.

Anyone able to point me in the right direction?

Thanks a lot!

2

Running QueueMetrics / Reporting Pause Codes by Reason

« on: May 31, 2013, 09:08:51 »

Is it possible to generate a custom report type that shows pause reasons aggregated for each agent. Ie. the amount of time each agent spent paused for each of the allowed reasons?

If not, is it possible to create your own custom report items to create this? Sorry I'm fairly new to qm. Thanks for any help/advice anyone can offer.