Topics

1

QueueMetrics installation / Agent Priority

« on: November 15, 2011, 20:43:50 »

So I've got about 18 queues and 17 agents.  I need to prioritize them according to their weights in FreePBX.  I read that this is possible, and have set them up as dynamic agents with their weights, i.e. 101,10 102,12 etc.  I have the queue set for rrmemory and the calls keep being delivered in round robin style.  Does anyone know which ring strategy to use / does this work???  Thanks

2

QueueMetrics installation / Wallboard

« on: November 15, 2011, 19:38:26 »

How do I make the wallboard show ALL of the queues instead of just whatever's selected on the main page?  For example the QM demo shows ALL, Q1, and Q2 all separated on the wallboard.  Help!

3

QueueMetrics installation / Auto Login agents

« on: November 15, 2011, 19:34:39 »

I would like to set the agent portal so that when an agent logs in (agent/xxx), they are automatically added to their "all assigned queues" without further need to "add member".  Is there a way to modify the login script to do so?  Our agents will always be logged into the same queues at the same extension numbers and this would make our lives a little easier.

Thanks

4

QueueMetrics installation / [RESOLVED] REMOVE license link from agent portal

« on: November 11, 2011, 17:07:42 »

I see absolutely no reason why agents would need to know the status of licensing or be able to know certain information about the system they use.  It is enough for their birdy little minds that they answer the phone and parrot their scripts.  How can you remove this link from their portal, or AT LEAST default their webpage to the "Inbound Calls" section? 

5

QueueMetrics installation / [RESOLVED] Agent can't log into queue

« on: November 10, 2011, 18:26:28 »

So I followed the espresso guide, step by step, created the exact queue names, agent numbers, and in FreePBX created the agents and queues as specified.  Now when I log into QM as an agent and try to log in, I receive the error that the user doesn't have permission to perform this action.  I can't log in to a queue, and I also can't add a member to a queue.  Does anyone have advice? 

6

QueueMetrics installation / [RESOLVED] Tomcat6 This account is currently not available

« on: November 10, 2011, 18:24:03 »

I was having trouble with logging in and out of queues, and read that someone resolved his issue by rebooting the server.  I did that too, but now, the QM service won't start.  This is because the Tomcat service will not start, saying "This account is currently not available".  Has anyone else experienced this issue, and how do you resolve?  Thanks!