Topics

46

QueueMetrics news / Loway announced the new Singapore datacenter for QueueMetrics-Live service

« on: December 11, 2019, 14:55:02 »

Loway announced today the opening of the new Singapore datacenter for its QueueMetrics-Live solution service.

QueueMetrics-Live collects data from an Asterisk, FreePBX, FreeSwitch or Yeastar appliances and generates analytical reports with over 200 different metrics, covering all the key categories for an effective call center management.

The new cluster provides users throughout Pacific Asia and nearby regions with great connectivity and the best overall monitoring and reporting experience.

Read more https://www.loway.ch/press-releases.jsp?uid=press-20191211-New-Datacenter-Asia&lid=U154

47

QueueMetrics news / QueueMetrics monitoring suite Quick Setup tutorial for FreePBX

« on: December 04, 2019, 11:11:37 »

QueueMetrics is a highly scalable monitoring and reporting suite for FreePBX that addresses the needs of thousands of contactcenters worldwide and offers a broad range of integrated benefits like agent productivity monitoring, target measurement, conversion rates tracking, realtime campaign statistics analysis, wallboards, WebRTC soft-phone and an easy to use interface.

If you are testing QueueMetrics On Premise on your FreePBX platform, read this new tutorial in order to find out how to quickly set everything up.

Read it now: https://www.queuemetrics.com/blog/2019/11/19/QueueMetrics-FreePBX-quick-setup/?lid=U153

48

QueueMetrics news / QueueMetrics-Live Guide: Quick Setup on FreePBX

« on: November 19, 2019, 17:09:37 »

QueueMetrics-Live is a highly scalable monitoring and reporting suite that offers a broad range of integrated benefits like agent productivity monitoring, target measurement, conversion rates tracking, realtime campaign statistics, wallboards monitoring, agent page, WebRTC softphone with an intuitive and easy to use interface.

QueueMetrics-Live is an hosted service provided by Loway. If you are testing it on your FreePBX platform, read ahead to find out how to quickly set everything up!

Read the full guide at https://www.queuemetrics.com/blog/2019/11/19/QueueMetrics-Live-quick-setup?lid=U152

Request your free trial for 30 days at the official website www.queuemetrics-live.com

49

QueueMetrics news / Loway announced the release of QueueMetrics 19.10

« on: October 29, 2019, 11:10:10 »

Loway Switzerland announced today the new version of its professional monitoring and reporting suite QueueMetrics.

QueueMetrics collects data from an Asterisk or FreePBX and generates analytical reports with over 200 different metrics, covering the key categories for an effective call center management, including realtime panels, historical reporting system, supervisor page, agent page, wallboards, quality assessment modules, payroll management, soft-phone and much more.

Release 19.10 focuses on a major improvement in the user interface, now rebuilt with a modern toolkit for an up-to-date look and full support to mobile browsers.

The data Synchronizer module is completely new, easier to use and more efficient, while agents actions can be now performed through a JSON API, security and data protection has been largely improved too.

Support for Korean language has been added as well as several bug fixes added.

For more information about QueueMetrics 19.10 check the official Press Release at https://www.loway.ch/press-releases.jsp?uid=press-20191029-QueueMetrics-1910&lid=U151

50

QueueMetrics news / QueueMetrics and WombatDialer new Webinar series 2019

« on: October 23, 2019, 15:29:40 »

Asterisk Call Center Management with QueueMetrics and WombatDialer.

New webinar series for Loway's solutions out now.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, generate accurate reports and analysis with a small budget investment
How can you supervise your agents daily workflow in deep details
How can you increase your customers satisfaction
How can you create and run successful outbound campaigns

and much more!

Subscribe now for free at https://bookwhen.com/loway?lid=U150

51

QueueMetrics news / Loway announces its participation to AstriCon 2019

« on: October 17, 2019, 11:04:14 »

Loway announced today its participation to AstriCon 2019 USA.

AstriCon event gives all members of the Asterisk and FreePBX community a place to learn about the new technologies and news. It will take place from October 29-30 at the Omni Hotel at the Battery in Atlanta.

Loway's Founder, Mr. Lorenzo Emilitri, will deliver a technical speech entitled "Ingenuity, resilience, simplicity and many mistakes - from on-premise to cloud platform" that covers how to transition a mature software product into a cloud-based, large scale, real-time call-center analytics platform.

QueueMetrics-Live suite collects Asterisk or FreePBX data and generates analytical reports for over 200 metrics, covering all the key categories for a call-center effective management.

For more information visit https://www.loway.ch/press-releases.jsp?uid=press-20191016-AstriCon-2019&lid=U149

52

QueueMetrics news / "Ingenuity, resilience, simplicity and many mistakes - from on-prem to cloud"

« on: October 02, 2019, 14:47:34 »

"Ingenuity, resilience, simplicity and many mistakes - from on-prem to cloud platform" video conference.

In this brand new video conference held during JanusCon 2019 Italy, Mr Emilitri, CEO & Founder of Loway, speaks about transition from on-prem to cloud platforms in the call center software market scenario.

The speech covers how to transition an on premise product into a cloud-based, real-time analytics platform.
The case history of Loway's QueueMetrics-Live SAAS service is used as an example for this process.

Watch the video at https://www.queuemetrics.com/news.jsp?uid=news-20191001-Januscon-conference&lid=U148

53

QueueMetrics news / Advanced Troubleshooting Tutorial: Filling a data gap in QueueMetrics

« on: September 25, 2019, 14:30:24 »

Are you missing data in QueueMetrics for a certain number of days? Do you think you can have a “hole” in your data?

In this brand new advanced tutorial you will learn how to import missing data in QueueMetrics, using our uniloader service.

Read the full article now:

https://www.queuemetrics.com/blog/2019/09/25/filling-data-gap-queuemetrics/?lid=U147

54

QueueMetrics news / Loway Switzerland partners with DVCOM Technology for Gitex Technology Week 2019

« on: September 11, 2019, 15:26:10 »

GITEX Technology Week is the must-attend event for what’s coming next in the world of technology and business.
Top technology enterprises and startups from around the world reveal their life-changing innovations and solutions.

Loway will present the new call center management software lineup at DVCOM Technology booth.

Meet DVCOM expert team at booth Z2-C1 Zabeel Hall-2, where they will guide you through the new features of the Loway call-center solutions family and introduce you to the new QueueMetrics-Live SAAS service and the new predictive dialer WombatDialer.

For each solution you will receive free full featured trial versions.

For more information visit https://www.loway.ch/press-releases.jsp?uid=press-20190911-GITEX-2019&lid=U144

55

QueueMetrics news / Loway Switzerland announces the participation to JanusCon 2019

« on: September 04, 2019, 15:58:53 »

Lorenzo Emilitri, founder & CEO of Loway, will speak about transition from on-prem to cloud platforms at JanusCon 2019 Italy, the event born out of the creative minds of a handful of Italian RTC passionates, with the intent of sharing ideas and experiences on real-time communications and VOIP in a relaxed and warm environment.

The speech will be entitled: "Ingenuity, resilience, simplicity and many mistakes - from on-prem to cloud platform", and will cover how to transition a mature product into a cloud-based, large scale, real-time callcenter analytics platform taking advantage of the long term experience matured working with QueueMetrics-Live SAAS service.

QueueMetrics-Live suite collects PBX data and generates analytical reports for over 200 metrics, covering all the key categories for a call-center effective management like reporting, supervisor page, agent page, quality assessment, wallboards and much more.

For more info check https://www.loway.ch/press-releases.jsp?uid=press-20190904-JanuCOn-speech&lid=U142

56

QueueMetrics news / John Dowbiggin CEO of Acuity UC speaks about the Asterisk industry future

« on: August 13, 2019, 12:09:50 »

John Dowbiggin, founder and CEO of Acuity Unified Communications speaks about QueueMetrics and the future of Asterisk call-center industry.

Among the experts who contributed to our blog project are some of the most prominent call-center analysts and contact centre market leaders of this generation.

Here we highlight predictions of the people most deeply involved in shaping the Asterisk industry present and future.

John will guide us through different tips and suggestions coming from his long term experience in the Asterisk market and call center business.

Read the full interview at

https://www.loway.ch/asterisk-callcenter-interviews.jsp?uid=interview-20190813-John-Dowbiggin&lid=U138

57

QueueMetrics news / New Yeastar PBX integration with QueueMetrics, guide and tutorial portal out now

« on: August 05, 2019, 16:01:33 »

A new section on our QueueMetrics Live website has been dedicated to gathering all the Yeastar PBX and QueueMetrics related guides and tutorials.

Discover it now at https://www.queuemetrics.com/blog/2019/08/01/yeastar-queuemetrics/?lid=U136

Request your 30 days free trial today! Installation is included.

58

QueueMetrics news / QueueMetrics-Live for Voip Hosted Providers

« on: July 19, 2019, 10:16:07 »

As a hosted PBX provider you would like to deliver to your customers a monitoring and reporting service that tracks everything in their call-centre including targets, conversion rates and agents activities, with a wide range of different historical and real-time reports and statistics.

Used by thousands of contact-centers worldwide, QueueMetrics-Live represents a unique opportunity to provide a powerful management tool, complete your portfolio and increase the customer base.

You can add QueueMetrics Live to the VMs of your customers and activate the services they want for the period they need them. It runs on your own domain name and shows your logo for a seamless integration with your web services.

Visit our QueueMetrics-Live reseller page for more information https://www.queuemetrics-live.com/resellers.jsp?lid=U134

or contact our sales department at sales@loway.ch

59

QueueMetrics news / Asterisk call-center management tutorial and e-book 2019 series

« on: July 16, 2019, 15:42:10 »

Learn how you can monitor calls and events in real time, generate accurate reports, run effective outbounds campaigns and analysis with a small budget investment or how you can supervise your agents daily workflow improving customers and agents satisfaction.

Every month a new free e-book for you.

Read them now at https://www.loway.ch/ebooks.jsp?lid=U133

60

QueueMetrics news / QueueMetrics is now on Gentoo Linux!

« on: July 10, 2019, 10:59:15 »

QueueMetrics call center suite for Asterisk PBX is now available on the Gentoo Linux Operating System.

Check this new tutorial for installation tips and procedures.

Read now https://www.queuemetrics.com/blog/2019/07/10/Tutorial-Gentoo/?lid=U132