Topics

16

General Asterisk configuration / Tracking an unpicked call

« on: January 19, 2010, 15:29:10 »

Hi,

I'm wondering if there is a possibility that Queuemetrics can log which agent is getting a call and doesn't pick it up.

Regards

Queuemetrics 1.5.5
Asterisk 1.4.21.2

17

General Asterisk configuration / Incoming and outgoing internal calls are not logged

« on: January 19, 2010, 15:23:37 »

Hi, i have two questions about logging calls

1) When an agent is calling or being called from within the company, he is still available according to Queuemetrics. Is it possible to log these internal calls too, so that his status will be ‘busy’?

2) When a call is taken over by another agent (with the code *8 ), the status of this agent in Queuemetrics is still free, while he is busy with the call he took over. Is it possible to give the agents the status of busy when they take over a call?

Regards

Queuemetrics 1.5.5
Asterisk 1.4.21.2