Show Posts
1
Running QueueMetrics / Overall Wait Time / Hour
« on: November 19, 2014, 15:31:55 »
Hello.
I hope that this is not a re-post.
Is there a report that pulls up the overall waiting time? I could only find the reports split into wait time for answered and wait time for answered. I would need a report that could pull the combined wait time.
Any help is appreciated.
Daniela
I hope that this is not a re-post.
Is there a report that pulls up the overall waiting time? I could only find the reports split into wait time for answered and wait time for answered. I would need a report that could pull the combined wait time.
Any help is appreciated.
Daniela