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Realtime Live / Problem with live agent page
« on: October 16, 2013, 22:48:50 »
The agent status (pause unpause etc) does not refresh when it is changed by the supervisor from the real time monitoring page using the magic wand. The change is reflected when the agent does click at the "reload now" button.
I actived the auto-refreshing adding the following to the configuration.properties
realtime.useActivePolling=true
realtime.ajaxPollingDelay=5
realtime.useRowCache=true
realtime.agent_autoopenurl=true
But it does not work
Our installation is using QM 13.04 with mysql 5.0.77
I actived the auto-refreshing adding the following to the configuration.properties
realtime.useActivePolling=true
realtime.ajaxPollingDelay=5
realtime.useRowCache=true
realtime.agent_autoopenurl=true
But it does not work
Our installation is using QM 13.04 with mysql 5.0.77