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Scripting QueueMetrics / [SOLVED] Getting stats for an entire queue
« on: August 31, 2011, 23:02:02 »
I'm able to fetch data for the QM.stats method, but only if I supply an agent ID. The example code provided at this URL
http://queuemetrics.com/manuals/QM_XML-RPC_manual-chunked/ar01s02.html#_example_accessing_queuemetrics_from_javascript
implies that we can pass a queue ID and NO agent ID and get meaningful output. However, when I do this I get zeroes for all data points. Am I doing something wrong? Is the demo wrong? How do I get statistics on a queue globally (across all agents)?
thanks!
Jake
http://queuemetrics.com/manuals/QM_XML-RPC_manual-chunked/ar01s02.html#_example_accessing_queuemetrics_from_javascript
implies that we can pass a queue ID and NO agent ID and get meaningful output. However, when I do this I get zeroes for all data points. Am I doing something wrong? Is the demo wrong? How do I get statistics on a queue globally (across all agents)?
thanks!
Jake