Topics

1

MySQL storage and Qloaderd/Uniloader / QM/Mysql hardware limit.

« on: November 09, 2010, 23:33:36 »

Hello,
We run QM and Mysql server on one box (DL360G6 12G 8 cores 2.66Ghz). queue_log table partitioned by month.
When we hit ~100 concurrent calls on system and ~ 80 agents login into QM Mysql roofing CPU completely.
Real-time monitoring enabled only for managers ~ 10. reports are occasional.
We are planning to grow our callcenter to ~280 agent.
Do you have any recommendations about hardware and setup for such call center?
We use Asterisk on one box as it can handle all calls. 
Thank you

Sergiy

2

QueueMetrics installation / Upgrade to 1.5.1 from 1.4.3

« on: March 10, 2009, 19:06:50 »

Hi,

We are doing upgrade from QM 1.4.3 to 1.5.1. DB was upgraded ok but after upgrade we lost live call audio  monitoring as well as agent realtime page shows: Agent status cannot be determined.

Realrime statistic page works fine. You can see queues as well as active call and agents. Agent able to login/logoff and pause in Asterisk.

IS any manual modifications we should do to get QM working?

We are testing QM 1.5.1 and  Asterisk 1.6

Thank you