Topics

1

General Asterisk configuration / Calls not being connected to users in the queue.

« on: October 15, 2008, 18:35:40 »

we just instaleld queuemetrics, and when calls are coming into the queue, some of them are connecting fine, others just have dead air. If I use ring groups everything works fine, but doesnt help me get reports on Call metrics .

as soona s I change to ring calls intot he queue, they start to have dead air.

We are running Asterisk 1.4.21.2, with all yum updates, and latest version of queuemetrics.

Is it possible that we are using the worng version of the extensions_queuemetrics, becvause it is the same file we used on our 1.2 server?

2

QueueMetrics installation / Issue Updating the QM Database to 1.4.7.1

« on: October 02, 2008, 04:59:14 »

I am trying to upgrade fom 1.4.4 to 1.4.7.1 and I am running into a DB update issue.

I copied the database back to the server, and started the dbtest, then chose to update my DB. Here is the error I get:

# 20 Checking database table: qa_data Error
 Problem encountered:
The required database table 'qa_data' is missing or unreadable. Please run the database update utility.
Java Error:
Problema DB: java.sql.SQLException: Table 'queuemetrics.qa_data' doesn't exist
 
So I go to the DB update tool and this is what I get:

Updating database
DB Version Description Result
1.4.4 Creating table 'qa_data' Err
1.4.4 Creating table 'qa_forms' Err
1.4.4 Preloading table 'qa_forms' Err
1.4.4 Creating table 'qa_forms_items' Err
1.4.4 Preloading table 'qa_forms_items' Err

The database was updated succesfully.
You are now ready to run QueueMetrics. Click here to start.

Any Ideas? I have a bit if data in there that I really cont lose. I would love to see the past year stats compared to the upcoming high volume season...

R

3

General Asterisk configuration / Calls have silence when coming through Queues Asterisk 1.4.19

« on: June 04, 2008, 18:58:14 »

I am getting this in the asterisk log....

VERBOSE[17835] logger.c: -- DBdel: Error deleting key from database.
[Jun 4 11:49:12] DEBUG[17835] app_macro.c: Executed application: DBDel
[Jun 4 11:49:12] DEBUG[17835] app_dial.c: Macro exited with status 0
[Jun 4 11:49:12] DEBUG[18424] app_macro.c: Executed application: DBDel
[Jun 4 11:49:12] DEBUG[18424] app_dial.c: Macro exited with status 0
[Jun 4 11:49:12] DEBUG[18423] app_queue.c: Dunno what to do with control type -1
[Jun 4 11:49:12] VERBOSE[18423] logger.c: -- Agent/206 answered SIP/205-092bcf18
[Jun 4 11:49:12] VERBOSE[18423] logger.c: -- Stopped music on hold on SIP/205-092bcf18
[Jun 4 11:49:12] WARNING[18423] app_queue.c: The device state of this queue member, Agent/206, is still 'Not in Use' when it probably should not be! Please check UPGRADE.txt for correct configuration settings

Help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Rick

4

General Asterisk configuration / Ghost Extension, queuecalls hanging up on agents..

« on: May 30, 2008, 05:21:40 »

I have an agent named Agent/204 that shows up as always being logged in. I cannot get it to disapear from Queuemetrics. It is not in the agents.conf file, or in asterisk when I do a show agents. Is it something stuck in the QM database or soemething? Could it be realted to the agents calls hanging up on them as soon as they answer the phone?

Rick