Messages

16

General Asterisk configuration / Re: Questions on My Setup ?

« on: February 29, 2008, 13:42:39 »

Its OK now. Thanks.

Please what is the very best method (with your experience) of addressing question 4. Its the only stuff left for me.

Again, How can I make the "Setup Wizard - Load data from Asterisk" work? I keep gtting error since Asterisk and Queuemetrics are NOT on the same server (its pointing to /etc/asterisk/agent.conf on its machine (Server B) which is NOT there.

Cheers.

17

General Asterisk configuration / Re: Questions on My Setup ?

« on: February 28, 2008, 17:43:04 »

Thanks for that. The only part that is not too clear now is that of question 4, but I will decide on what method is best soonest.

I am getting this error from qloader.log;

Thu Feb 28 15:56:24 2008|Waiting 15s before reattempting to connect
 |Thu Feb 28 15:56:39 2008|Now connecting to DB qm143 on 10.17.114.23 as user queuemetrics with password javadude
E|Thu Feb 28 15:57:07 2008|---ERROR FOUND--
E|Thu Feb 28 15:57:07 2008|Error type: dr
E|Thu Feb 28 15:57:07 2008| Statement:
E|Thu Feb 28 15:57:07 2008|     Error: Host '10.17.114.22' is not allowed to connect to this MySQL server
E|Thu Feb 28 15:57:07 2008|Waiting 15s before reattempting to connect
 |Thu Feb 28 15:57:22 2008|Now connecting to DB qm143 on 10.17.114.23 as user queuemetrics with password javadude
E|Thu Feb 28 15:57:50 2008|---ERROR FOUND--
E|Thu Feb 28 15:57:50 2008|Error type: dr
E|Thu Feb 28 15:57:50 2008| Statement:
E|Thu Feb 28 15:57:50 2008|     Error: Host '10.17.114.22' is not allowed to connect to this MySQL server
E|Thu Feb 28 15:57:50 2008|Waiting 15s before reattempting to connect
 |Thu Feb 28 15:58:05 2008|Now connecting to DB qm143 on 10.17.114.23 as user queuemetrics with password javadude
E|Thu Feb 28 15:58:33 2008|---ERROR FOUND--
E|Thu Feb 28 15:58:33 2008|Error type: dr
E|Thu Feb 28 15:58:33 2008| Statement:
E|Thu Feb 28 15:58:33 2008|     Error: Host '10.17.114.22' is not allowed to connect to this MySQL server
E|Thu Feb 28 15:58:33 2008|Waiting 15s before reattempting to connect
 |Thu Feb 28 15:58:48 2008|Now connecting to DB qm143 on 10.17.114.23 as user queuemetrics with password javadude

Note: Sever A is 10.17.114.22 and Server B is 10.17.114.23

I manually logged on to MySQL on Server A as follow #mysql -u queuemetrics -p with password javadude and am in.

What can be wrong?

Cheers.

Kayodea

18

General Asterisk configuration / Questions on My Setup ?

« on: February 28, 2008, 12:33:57 »

Hi,

I have installed Asterisk and Queuemetrics as follows;

Server A is running Asterisk with qloaderd installed and sending records from queue_log to Server B's (Queuemetrics Server) MySQL Database. Sever A is also running FreePBX for configuring Asterisk Config files.

Server B is running Queuemetrics and MySQL database. Server B will also be running Smooth Torque predictive dialer as well (sending calls to Server A and placing connected calls on a queue). There is also Sever C with combination of Server A & B as a failover Server.

All three servers above are Dell PowerEdge 2950 with 16GB of RAM with FC8 installed.

Question 1

What backup method should be used for server A and B? (I have mindi and mondo in mind to use to do a complete disk backup of every server)

Question 2

I am running Asterisk version 1.4.18 and I have Sangoma T1/E1 Quad card with HW Echo cancellation on Server A. With your experience, how many Agents do you think this can hold confortably wth the above Server Config?

Question 3

I will be giving all my Agents a password along with their Agent code. How can I ensure that they access the agents page with the restrictions of Queuemetrics not allowing the agents password (So I read, I may be wrong) in the agent.conf file if the agent's page is to work?

Question 4

The recorded files will be stored in /var/spool/asterisk/monitor on Server A. Is there a way I can get the recorded files to Server B just like records in queue_log? If not, is it automatic that the recorded files will be located (when needed) on Server A when reports are queried on Server B or what will now be the value of default.monitored_calls= ?

Question 5

Also, how will the settings below be affected considering that Queuemetrics is not installed on the same Server as Asterisk?

#callFile spool dir, set to blank for no call files at all.
callfile.dir=/var/spool/asterisk/outgoing

callfile.monitoring.enabled=true
callfile.monitoring.channel=Local/$EM@from-internal/n
callfile.monitoring.extension=11
callfile.monitoring.context=queuemetrics

callfile.outmonitoring.enabled=true
callfile.outmonitoring.channel=Local/$EM@from-internal/n
callfile.outmonitoring.extension=14
callfile.outmonitoring.context=queuemetrics

callfile.agentdial.enabled=true
callfile.agentdial.channel=Local/13@queuemetrics/n
callfile.agentdial.extension=10
callfile.agentdial.context=queuemetrics

callfile.calloutcome.enabled=true
callfile.calloutcome.channel=Local/12@queuemetrics/n
callfile.calloutcome.extension=10
callfile.calloutcome.context=queuemetrics

callfile.agentlogin.enabled=true
callfile.agentlogin.channel=Local/20@queuemetrics/n
callfile.agentlogin.extension=10
callfile.agentlogin.context=queuemetrics

callfile.agentlogoff.enabled=true
callfile.agentlogoff.channel=Local/21@queuemetrics/n
callfile.agentlogoff.extension=10
callfile.agentlogoff.context=queuemetrics

callfile.agentpause.enabled=true
callfile.agentpause.channel=Local/22@queuemetrics/n
callfile.agentpause.extension=10
callfile.agentpause.context=queuemetrics

callfile.agentunpause.enabled=true
callfile.agentunpause.channel=Local/23@queuemetrics/n
callfile.agentunpause.extension=10
callfile.agentunpause.context=queuemetrics

Cheers to All as I wait for your replies.

Kayode.

19

General Asterisk configuration / Re: Can Barge-In Functionalty do this? If not, How?

« on: January 26, 2008, 11:24:19 »

OK! I have used "w" option successfully and it does allow me to wisper to my Agent. But what I red about the "W" option is that it only allows spiee to talk to the Agent while not be able to listen in (one way to the Agent). I will try that immediately and see how it works (I hope it works as you just mensioned, that will make my day).  Now if it works, can I use both switch ("w" & "W") together and be able to toggle between both as need be?

Again, what exactly does the "b" option do, using my scenerio?

I als read at the wiki that Asterisk-1.4.18 will address a bug that Chanspy() causes when trying to spy and monitor at the same time by introducing something called "audiohooks". How will this affects QM users?

Cheers.

20

General Asterisk configuration / Re: Can Barge-In Functionalty do this? If not, How?

« on: January 25, 2008, 17:19:22 »

If, I am not mistaken, the b option will allow ChanSpy() to bridge to all connected channels. OK!

Now, if I add the b option to my config will it allow me to connect to both my Agent and the Customer that called my Call centre?, So both of them can hear me when.

21

General Asterisk configuration / Can Barge-In Functionalty do this? If not, How?

« on: January 23, 2008, 17:10:48 »

Hi All,

I am so happy to see Barge-in fuctionalty discussed on QueueMetrics Forum. Please is there a way to allow (may be a switch with ChanSpy()) enable the  Agent and the customer to hear what the spying person says.

I need this to work as my current solution only enables my Agents to hear me when I spy on a live conversation with QueueMetrics. The customers can't here me. I need both of them to hear what I say when I barge-in.

QM is a Great Application.

Cheers to All.