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Running WombatDialer / Wombat not correctly identifying call pick-up reporting RS_NOANSWER
« on: May 28, 2015, 15:33:20 »
I have a successful campaign running on wombat. I call approximately 100 numbers each run. The campagn calls the number from the list and provides a customized message through google TTS.
I have had reports from several people that Wombat has just called the number and there is silence on the other end. One individual yesterday reported that WOMBAT called him several times and only on the last call was the message relayed. (I have wombat set to call back in 120 seconds if RS_NOANSWER).
How can I debug what is happening during these calls? Is there a log file? What else could be going wrong? Other than this issue I'm very happy with Wombat.
Please advise, thanks
B
I have had reports from several people that Wombat has just called the number and there is silence on the other end. One individual yesterday reported that WOMBAT called him several times and only on the last call was the message relayed. (I have wombat set to call back in 120 seconds if RS_NOANSWER).
How can I debug what is happening during these calls? Is there a log file? What else could be going wrong? Other than this issue I'm very happy with Wombat.
Please advise, thanks
B