16
QueueMetrics installation / Re: Upgrade from 1.4.4 to 1.4.7 problem
« on: November 17, 2008, 16:11:48 »
Hi, I have tried with both an admin user, and a user with ALLKEY and CALL MONITOR key.
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17
QueueMetrics installation / Re: Upgrade from 1.4.4 to 1.4.7 problem
« on: November 13, 2008, 16:09:27 »18
QueueMetrics installation / Re: Upgrade from 1.4.4 to 1.4.7 problem
« on: November 06, 2008, 15:38:18 »
Here is part of the log for when requesting data for a specific call:
2008-11-06 16:34:42 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Inizio classe it.loway.app.queuemetrics.callListen.caricaDatiPopupOK
2008-11-06 16:34:42 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Estraggo dati della riga #73
2008-11-06 16:34:42 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Fine classe it.loway.app.queuemetrics.callListen.caricaDatiPopupOK
2008-11-06 16:34:42 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Inizio classe it.loway.app.queuemetrics.callListen.searchAudioFiles
2008-11-06 16:34:42 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Searching audio: srv: '' clid: '1225966461.2242'
2008-11-06 16:34:42 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Condiz: true.true.true.
2008-11-06 16:34:42 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Cerco files contenenti '1225966461.2242' nella directory '/var/spool/asterisk/monitor/'
2008-11-06 16:34:43 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Trovato file: '/var/spool/asterisk/monitor/queue-TechnicalFaultQueue-2008-11-06-12:14:45-99219345-1225966461.2242-.WAV'
2008-11-06 16:34:43 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Fine classe it.loway.app.queuemetrics.callListen.searchAudioFiles
2008-11-06 16:34:43 StandardContext[/queuemetrics]LowayTransactionController: [89796CC55655555304C521DA85F9358D] Tempo totale esecuzione verbo 'qm_popup_call': 617 ms
It seems that the file is found but the URL does not show up in the new popup window so i can listen to it..
2008-11-06 16:34:42 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Inizio classe it.loway.app.queuemetrics.callListen.caricaDatiPopupOK
2008-11-06 16:34:42 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Estraggo dati della riga #73
2008-11-06 16:34:42 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Fine classe it.loway.app.queuemetrics.callListen.caricaDatiPopupOK
2008-11-06 16:34:42 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Inizio classe it.loway.app.queuemetrics.callListen.searchAudioFiles
2008-11-06 16:34:42 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Searching audio: srv: '' clid: '1225966461.2242'
2008-11-06 16:34:42 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Condiz: true.true.true.
2008-11-06 16:34:42 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Cerco files contenenti '1225966461.2242' nella directory '/var/spool/asterisk/monitor/'
2008-11-06 16:34:43 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Trovato file: '/var/spool/asterisk/monitor/queue-TechnicalFaultQueue-2008-11-06-12:14:45-99219345-1225966461.2242-.WAV'
2008-11-06 16:34:43 StandardContext[/queuemetrics][89796CC55655555304C521DA85F9358D] Fine classe it.loway.app.queuemetrics.callListen.searchAudioFiles
2008-11-06 16:34:43 StandardContext[/queuemetrics]LowayTransactionController: [89796CC55655555304C521DA85F9358D] Tempo totale esecuzione verbo 'qm_popup_call': 617 ms
It seems that the file is found but the URL does not show up in the new popup window so i can listen to it..
19
QueueMetrics installation / Upgrade from 1.4.4 to 1.4.7 problem
« on: November 06, 2008, 15:26:00 »
Hi,
after upgrading to 1.4.7 from 1.4.4 the possibility for listening to recorded calls is lost. I cannot listen to recorded calls even though they are there.
I used qm_show_files.do and the files are there!
Also another strange thing is after downloading and installing 1.4.7 , the license info gives me the below:
Software release: Loway QueueMetrics - 1.4.4
Maximum licenced agents: 20 [S:1]
Licence expires on: 2011-05-02
Show end-user licence agreement
Operating System: O.S.: Linux - Ver: 2.6.18-4-amd64 - amd64
Java Runtime: Version: 1.5.0_14
Vendor: Sun Microsystems Inc.
Class Version: 49.0
Java Home: /usr/lib/jvm/java-1.5.0-sun-1.5.0.14/jre
[...]
System path: /var/lib/tomcat5/webapps/queuemetrics/WEB-INF
Loway TPF: Version: $Revision: 1.47 $ #Build: 1221#P
Language pack: $Id: queuemetrics_en_US.properties,v 1.19 2008/06/23 19:13:07 lenz Exp $
System time: Java Time: 2008-11-06 16:22:55 [1225981375]
Java Time Zone: Europe/Nicosia
MySQL Time: 2008-11-06 16:22:55.0 [1225981375]
which is a bit strange!!!!!
after upgrading to 1.4.7 from 1.4.4 the possibility for listening to recorded calls is lost. I cannot listen to recorded calls even though they are there.
I used qm_show_files.do and the files are there!
Also another strange thing is after downloading and installing 1.4.7 , the license info gives me the below:
Software release: Loway QueueMetrics - 1.4.4
Maximum licenced agents: 20 [S:1]
Licence expires on: 2011-05-02
Show end-user licence agreement
Operating System: O.S.: Linux - Ver: 2.6.18-4-amd64 - amd64
Java Runtime: Version: 1.5.0_14
Vendor: Sun Microsystems Inc.
Class Version: 49.0
Java Home: /usr/lib/jvm/java-1.5.0-sun-1.5.0.14/jre
[...]
System path: /var/lib/tomcat5/webapps/queuemetrics/WEB-INF
Loway TPF: Version: $Revision: 1.47 $ #Build: 1221#P
Language pack: $Id: queuemetrics_en_US.properties,v 1.19 2008/06/23 19:13:07 lenz Exp $
System time: Java Time: 2008-11-06 16:22:55 [1225981375]
Java Time Zone: Europe/Nicosia
MySQL Time: 2008-11-06 16:22:55.0 [1225981375]
which is a bit strange!!!!!
20
QueueMetrics installation / Re: Show active queues is not working after upgrade
« on: September 11, 2008, 08:15:54 »
nice.. 
21
Scripting QueueMetrics / Re: Generating customised reports using XML RPC
« on: August 08, 2008, 08:25:48 »
So basically we have no documentation on the queuemetrics datasets and the only way is by exploration?
22
Scripting QueueMetrics / Re: Generating customised reports using XML RPC
« on: July 22, 2008, 09:27:24 »
Help anyone please?
KM
KM
23
Scripting QueueMetrics / Generating customised reports using XML RPC
« on: July 15, 2008, 16:14:59 »
I would like to make my own reports using XML RPC but I am a bit lost on what exactly i need to do (what data to read , etc).
for example i would like to have a report for each agent that would tell me how much of the time that is logged in was idle and how much time was used for talking to customers. This should be done on a daily, weekly , monthly basis, etc. So basically for Agent 361 i would like to know if for today he spent 40 minutes (80%) idle and 10 minutes (20%) talking to customers, out of 50 minutes logged in time in total for the day.
also i would like to have this report for all agents as a team , per queue or queueset.
Anyone care to help?
thanks
KM
for example i would like to have a report for each agent that would tell me how much of the time that is logged in was idle and how much time was used for talking to customers. This should be done on a daily, weekly , monthly basis, etc. So basically for Agent 361 i would like to know if for today he spent 40 minutes (80%) idle and 10 minutes (20%) talking to customers, out of 50 minutes logged in time in total for the day.
also i would like to have this report for all agents as a team , per queue or queueset.
Anyone care to help?
thanks
KM
24
QueueMetrics installation / Re: Show active queues is not working after upgrade
« on: June 10, 2008, 11:10:19 »
A small note:
Buttons for show queues, members and agents are not working on realtime page. HOWEVER if i press the 'Hide calls' button , it works and after that all the other buttons work including 'Show active queues'!
Hope this helps in troubleshooting..
Buttons for show queues, members and agents are not working on realtime page. HOWEVER if i press the 'Hide calls' button , it works and after that all the other buttons work including 'Show active queues'!
Hope this helps in troubleshooting..
25
QueueMetrics installation / Re: Show active queues is not working after upgrade
« on: June 06, 2008, 09:33:54 »
Well basically after I press the 'Show Active Queues' , screen remains the same, with all queues shown (active and inactive). Button label remains the same also.
26
QueueMetrics installation / Show active queues is not working after upgrade
« on: June 05, 2008, 14:58:51 »
We have just upgraded from 1.4.3 to 1.4.4 and it seems that Show Active queues button is not working anymore.. 
Anyone had the same problem?
Best regards
Kyriakos
Anyone had the same problem?
Best regards
Kyriakos
27
Running QueueMetrics / Re: waiting calls do not show up on wallboard or realtime monitoring until answered!
« on: March 12, 2008, 11:37:43 »
Timezone offset in qloader is 0
my $timezone_offset = 0 * 3600; # in seconds
Strange thing is that now is working. All i did was resize the realtime.refresh_time in configuration file because i had set it to 4 seconds. Now i have set it to 8 seconds. Im not sure how this can be related but wating calls are now shown.
Anyway, since its working again we dont need to fix it!!!
Thanks for the help.
my $timezone_offset = 0 * 3600; # in seconds
Strange thing is that now is working. All i did was resize the realtime.refresh_time in configuration file because i had set it to 4 seconds. Now i have set it to 8 seconds. Im not sure how this can be related but wating calls are now shown.
Anyway, since its working again we dont need to fix it!!!
Thanks for the help.
28
Running QueueMetrics / Re: waiting calls do not show up on wallboard or realtime monitoring until answered!
« on: March 03, 2008, 08:29:46 »
System time: Java Time: 2008-03-03 09:22:03 [1204528923]
Java Time Zone: Asia/Nicosia
MySQL Time: 2008-03-03 09:22:03.0 [1204528923]
Server is running an ntp server so its always synchronised.
KM
Java Time Zone: Asia/Nicosia
MySQL Time: 2008-03-03 09:22:03.0 [1204528923]
Server is running an ntp server so its always synchronised.
KM
29
Running QueueMetrics / waiting calls do not show up on wallboard or realtime monitoring until answered!
« on: February 29, 2008, 15:48:46 »
Hello,
it seems that on 1.4.3 the waiting calls are not shown on wallboard until an agent answers the call.
This system is an upgrade from 1.4.2. When running 1.4.2 waiting calls were showing ok.
I have checked and qloader is uploading the lines ENTERQUEUE in database ok.
Also the waiting calls are showing up ok on Live monitoring but when the call is answered it dissapears from Live and appears on Realtime/Wallboard.
Anyone else had this problem?
KM
it seems that on 1.4.3 the waiting calls are not shown on wallboard until an agent answers the call.
This system is an upgrade from 1.4.2. When running 1.4.2 waiting calls were showing ok.
I have checked and qloader is uploading the lines ENTERQUEUE in database ok.
Also the waiting calls are showing up ok on Live monitoring but when the call is answered it dissapears from Live and appears on Realtime/Wallboard.
Anyone else had this problem?
KM
30
Running QueueMetrics / Re: ACD attempts clarification
« on: February 13, 2008, 10:19:33 »
Hello,
found anything about this issue?
KM
found anything about this issue?
KM