Anthony, thanks for the reply. Although my post was intended to be tongue-in-cheek, you've sort of proven my point. Your response didn't even touch on the matter at hand, which was oneadvent's question about an online walk-through. The point is that there are a lot of unanswered or half-answered questions on this board. Sure, you can find a lot of good information by blindly searching the forum, but it's really hard to filter. Plus, even though the software is great, setup and configuration is a b*tch because the documentation isn't completely written. A paid-for software should come with a basic support - not necessarily phone or email even...but reasonably quick responses (with actual support on the matter at hand) on the forum should be a no-brainer. The community of users should be a second tier of support.
I just want to emphasize that this comment comes from a point of respect to you and your company- this is my observation, and really just a suggestion by one of your soon-to-be loyal customers. If I am out of line, then please set me straight.
As for your assertion that there are appropriate support channels, please advise as to what they are, as I must be overlooking them.
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