Messages

16

Running QueueMetrics / Re: Display custom value in Agent Page

« on: November 10, 2014, 13:52:18 »

With small changes am able to achieve what I want. Actually the information are coming in UUI via SIP header, I extracted and configured that ID as callerid via AGI and it got displayed in Queuemetrics Agent's page.

Regards.

17

Running QueueMetrics / Re: Display custom value in Agent Page

« on: November 07, 2014, 17:50:07 »

ACtually the setup is like this.

1. The customer code will get captured in a IVR, where we don't have control for that IVR.
2. That code will get transferred to my Asterisk PBX via SIP trunk.
3. I need to extract that value, and push to the agent where the call is getting popup.
4. Post this, agent manually copy this code and key in a separate CRM and get the relevant information, and the CRM also not in our control, just a web based CRM, all we have is only login information.

Thanks.

18

Running QueueMetrics / Display custom value in Agent Page

« on: November 07, 2014, 16:09:58 »

Hi,

Is there a option I can display a custom value in Agent's page. Actually am looking to display a 10 digit value in Agent's page for a particular call, like customer code. Will this be possible?

Thanks.

19

Running QueueMetrics / Re: Report on Wrapup Time

« on: November 07, 2014, 16:08:24 »

So this time in Asterisk wrapup time has to be in sync right?

Thanks.

20

Running QueueMetrics / Re: Report on Wrapup Time

« on: October 27, 2014, 09:27:58 »

I see one option while configuring each queue as wrap-up time, and in the pause code I see 3 categories, pause, wrapup and outbound, I tried configuring a pause code with wrapup time, but it didn't worked for me.

Testing1: I tested by clicking the pause button and selecting the wrapup code it didn't work.
Testing2: Without selecting any pause, I just waited for another call, but still it didnt take effect of the wraup time for the second call, the call received immeditaely.

How and where this wrapup pause code will work?

Regards

21

Running QueueMetrics / Report on Wrapup Time

« on: October 25, 2014, 05:26:47 »

Can we get a report on the wrapup time configured in queues.conf file? or the wrapup time available in Queuemetrics. Can any report be generated based on this, showing that the calls getting to to agents only after the wrapup time.

Thanks.

22

Running QueueMetrics / queus.conf shared_last call

« on: September 25, 2014, 20:46:39 »

Hi,

We are having agents more than one queue, and because of this, the wrapup time configured in queues.conf for each queue getting overridden, since the agents are part of multiple queues. I see we can use shared_lastcall=yes in asterisk, will this applicable for agents created in queuemetrics as well?

Thanks in advance.

Regards.

23

Running QueueMetrics / Automated Report

« on: September 24, 2014, 13:20:24 »

Hi,

I see this page http://manuals.loway.ch/QM_UserManual-chunked/ar01s21.html#CONFIG_REPORTS_EXPORT for automated reports, but I don't know where can I create this automated report, also I configured "USR_REPORTS_EXPORT" in my user keys, also tried changing my profile as ROBOT. But still I can't create a automated report. Can some one assist me where I can create this activity?

Thanks in advance.

Regards.

24

MySQL storage and Qloaderd/Uniloader / Table queue_log requires a column 'data'

« on: July 07, 2014, 17:30:51 »

Hi,

Am using Asterisk 11.2.1 and Queuemetrics 13.04.2. It was working fine without any issues till yesterday, due to power maintenance we rebooted the Asterisk and QM server. After rebooting in Asterisk console am getting a warning message as like below,

[Jul  7 09:25:52] WARNING[9650][C-0000086f]: res_config_mysql.c:1289 require_mysql: Table queue_log requires a column 'data' of size '0', but no such column exists.
[Jul  7 09:25:52] WARNING[9650][C-0000086f]: res_config_mysql.c:842 store_mysql: MySQL RealTime: Failed to insert into database: Unknown column 'data' in 'field list'

My Qloaderd program was running, Asterisk server is able to connect to QM server, since both are in two different servers.

This warning message is only after the reboot.

Am just trying to dig from yesterday but didn't get any clue.

The queue_log table is a standard table which is running for so many days, all of sudden am getting this warning message.

Any comments would be much appreciated.

Regards,

25

Running QueueMetrics / Re: Wrap Up Time

« on: June 11, 2014, 08:12:17 »

Yes, the issue is this, because the same agent is part of three queue, and in all the three queues we have the wrapup time. So may be i have to use this path - https://issues.asterisk.org/jira/browse/ASTERISK-22189

Thanks.

26

Running QueueMetrics / Re: Wrap Up Time

« on: June 06, 2014, 01:21:26 »

No its not taking effect.  When a successful call is disconnected there is a immediate call to the same agent even though the wrap up is configured.  Anyways to handle this?

Regards

27

Running QueueMetrics / Re: Wrap Up Time

« on: June 04, 2014, 18:45:30 »

I added a parameter joinempty = wrapup in queues.conf, let me check this time.

Thanks.

28

Running QueueMetrics / Wrap Up Time

« on: June 04, 2014, 18:24:23 »

I have configured the wrapup seconds for a queue as 30 seconds both in Asterisk and Queuemetrics, but when there is a call waiting, the call hits the agent within 30 seconds.

Wrap up time, is after successful call hangup, the agent will be part of the queue after 30 seconds right?

Please correct me if am wrong.

Regards

29

Running QueueMetrics / Re: Pause code and receive call

« on: April 16, 2014, 14:41:48 »

Truly agree with you. Thought some tweaks will be there...

Thank you.

Regards

30

Running QueueMetrics / Pause code and receive call

« on: April 15, 2014, 20:54:34 »

Hi,

I have some agents where he can take calls and email support as well. Can I create a pause code as "Email Sessions" at the same time simultaneously he can receive calls also.

Basically I don't want him to pause from taking calls, while doing his email support, he is supposed to take calls as well. Is this possible?

Thanks.