Messages

1

QueueMetrics installation / Re: Auto Login agents

« on: August 27, 2020, 23:29:36 »

is possible in this moment?

2

Running WombatDialer / Re: Agent in PAUSE status receive calls

« on: November 02, 2016, 13:20:10 »

I not clear that is a problem of Asterisk.
Even that agent logging out from all queue's (except where the queue where this "Paused"), any calls to the physical extent (from other extension), also makes the wombat send the call to the outside.

3

Running WombatDialer / Agent in PAUSE status receive calls

« on: October 28, 2016, 13:16:54 »

I happening a strange situation.
When all agents in "pause" in a campaign, the wombat should not generate outgoing calls.
However, if these agents receive a call (because they belong to other queues that have nothing to do with the Wombat), the "RING" event is changed in the "home" Wombat. Until here all right.
The problem is that when the RING is generated, the Wombat does not consider that the agent is in PAUSED and generates the outgoing call.
That is, when the RING event is generated, it is as if he were in "iddle" but is not correct.

Anyone have any idea that might be happening?

Thank you!!

4

Running WombatDialer / Re: view call details in Queuemetrics

« on: June 03, 2016, 10:33:55 »

And found a way to do it ..
In the part of wombat "Call Placing details" only write "Agent CLID: (*)": $ {num}. I already goes in the "caller" field the calling number in the report of QueueMetrics

As if this can help someone who has the same problem ...

Thank you!!

5

Running WombatDialer / Re: time-wait before wombat dial

« on: May 30, 2016, 16:15:40 »

autopause?.
In version 0.9.3 is possible?.

6

Running WombatDialer / view call details in Queuemetrics

« on: May 27, 2016, 14:47:55 »

Hello,

From Queuemetrics report´s, dont show the number called in "Ans. Detaill". The colum "Caller" is void.
The queue is config to "outbound calls".

In the asterisk queue_log, I see the called number:
  1464352381|WBT.673551111|XXXXXX|999@from-internal|CALLOUTBOUND|-|called_number|
and in the queue_log table show in field "data2", but in the queuemetrics report not show.

Thanks!!.

7

Running WombatDialer / time-wait before wombat dial

« on: May 27, 2016, 14:37:39 »

Hello,

Is posible config a time-wait before wombat dial to list numbers?. For example, 10 s, and then wombat dial if agent´s are free.

Thanks!!.

8

Running WombatDialer / Re: outbound call campaign when operator is not in use

« on: May 26, 2016, 12:56:46 »

I have it solved. The problem was I did not have well-made integration with Asterisk PBX ... Then my wombat was not able to check the status of the agents in the queue.

Thanks for everything.

9

Running WombatDialer / Re: outbound call campaign when operator is not in use

« on: May 24, 2016, 13:48:41 »

Hello again,
something is not working properly ...
I have set , among other parameters , in queue 401: ringinuse = no, eventmemberstatus=yes, eventwhencalled=yes
with a single extension sip: 6008 (not agent´s, static extension)

When I make a call to the queue "401" , the call is answered by extension 6008 .

localhost*CLI> queue show 401
401 has 0 calls (max unlimited) in 'ringall' strategy (4s holdtime, 31s talktime), W:0, C:6, A:6, SL:100.0% within 60s
   Members:
      XXXXX (Local/6008@from-queue/n from Local/6008@from-queue/n) (ringinuse disabled) (In use) has taken 1 calls (last was 832 secs ago)
   No Callers

If I make a second call , the latter is left waiting ( no sound at ext 6008 ) . When hanging the first , enters the second call.

Now, from the wombatdialer does not behave properly. The extension is in use within the queue 401, and outbound campaign launches wombatdialer and put on hold the number called .

Wombatdialer has the ability to see if the all extensions that should answer the call are all occupied , not to launch the campaign?.
It seems that wombatdialer not checking the queue status must answer the call. Run calls to the queued configured , iare busy or not extensions in the queue.

Thanks!!.

10

Running WombatDialer / Re: outbound call campaign when operator is not in use

« on: May 17, 2016, 08:48:28 »

Thanks for the reply. I think I already know what is happening

If the extension is talking to a call that has entered the queue, the extension appears "In use".

However, if the extesion make an outgoing call or talking with another extension, as is logical "queue show" does not show what "in use" and wombatdial will send the call.
This situation of "busy" when the call has not entered the queue, could be controlled by the wombat to not send a call to that extension?

Thanks!!.

11

Running WombatDialer / outbound call campaign when operator is not in use

« on: May 13, 2016, 14:47:42 »

Hello,

Would like to know if the following is possible :
If operators are all busy ( are attending other calls of the campaign or otherwise) , the Wombat not make the outbound campaign . And at the time that any extension of the queue is free to make the outbound call campaign .

Thanks!!

12

General Asterisk configuration / Listen voicemail from queuemetrics web

« on: February 01, 2016, 17:57:35 »

Is it possible to listen to voice messages from a particular queue QueueMetrics from the website ?

Thanks!

13

Running QueueMetrics / Re: Multiple records in queuemetrics reports and queue_log in BD

« on: November 18, 2010, 17:54:11 »

Hello again,

My mistake, qloader had several processes running on my asterisk ...

Topic resolved.

14

Running QueueMetrics / Multiple records in queuemetrics reports and queue_log in BD

« on: November 18, 2010, 17:35:45 »

Hello,

In queue_log queuemetrics, and reports of calls from the queueuemetrics-web, I see 3 entries equal to all processes. Inbound call, outbound call, processes logon, logoff ...
I do not understand this situation, in my asterisk queuelog logs are well.

An example of an entry in my asterisk queuelog for an outgoing call:

1290094426 | 1290094419.2030 | 671 | Agent/1359 | CALLOUTBOUND | | 6xxxxxxxx |
1290094435 | 1290094419.2030 | 671 | Agent/1359 | CONNECT | 9 | |
1290094469 | 1290094419.2030 | 671 | Agent/1359 | COMPLETECALLER | 9 | 34 |

In queuemetrics reports and queue_log table, show 3 records exacts.

Activating the multi-stint = yes, fix the problem for call reporting. I really do not understand very well, which means "multi-stint, but is solved ....

However, the report "Agent Details of sessions and pauses" is not solved by multi-stint = yes and for each share of logon / logoff we do, there are 3 entries when queuelog only appears in the record.
An example:
"1290095977 | none | none | Agent/1359 | AGENTCALLBACKLOGOFF | 6012 @ from-internal | 6729 | CommandLogoff"

In the report "Agent Details of sessions and pauses" sale:
Lxx Fxxx Sxxx 11/18 - 11/18 15:07:28 - 16:59:37 6012 1:52:09 0:00 commandlogoff 0
Fxxx Lxxx Sxxx 11/18 - 11/18 15:07:28 - 16:59:37 6012 1:52:09 0:00 commandlogoff 0
Fxxx Lxxx Sxxx 11/18 - 11/18 15:07:28 - 16:59:37 6012 1:52:09 0:00 commandlogoff 0

May be due to this issue?

Thanks!

15

Running QueueMetrics / Re: Remove fields of a particular report

« on: September 06, 2010, 16:53:45 »

Marco, thanks for the reply.
I will try to do as I comment in the link, via xml.

On the other hand, the report "all", no way to remove it?

Thanks!