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Running WombatDialer / Wombat Queue configuration
« on: July 10, 2014, 17:53:40 »
Hello,
I am quite new with wombat so perhaps my question could be already made
I am configuring wombat to place calls in a callcenter queue
I already create the end point as a queue and select a queue that is created in my system, I have asterisk running in my pbx server,
The fact is that in the home view I see the created queue end point but it seems like is not monitored form my pbx as I have agents logged in but I always see
"- Free: 0 of 0 W:0"
Is there other configuration to made besides create the corresponding end point in order to wombat knows the queue configuration ?
Thanks in advance,
I am quite new with wombat so perhaps my question could be already made
I am configuring wombat to place calls in a callcenter queue
I already create the end point as a queue and select a queue that is created in my system, I have asterisk running in my pbx server,
The fact is that in the home view I see the created queue end point but it seems like is not monitored form my pbx as I have agents logged in but I always see
"- Free: 0 of 0 W:0"
Is there other configuration to made besides create the corresponding end point in order to wombat knows the queue configuration ?
Thanks in advance,