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Messages - Mickeyf

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QueueMetrics installation / Basic ACD or Skill based ACD?
« on: January 14, 2008, 17:12:59 »
Can any one tell me is QueueMetrics a "Basic ACD" or "Skill based ACD"? As I'm looking to install a new ACD system and need to know what type of ACD this is.
Thanks
Mickey

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