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Messages - Mlib

Pages: 1 [2] 3
16
General Asterisk configuration / Re: what do i need to begin running reports?
« on: June 03, 2008, 16:03:01 »
And what is the solution?  ???

17
General Asterisk configuration / Re: what do i need to begin running reports?
« on: June 02, 2008, 17:20:03 »
Steps that i had been followed:
1. Create an agent in agents.conf:

autologoff=15
wrapuptime=5000
ackcall=no
agent =>2000162,, Ana Castillo

2.  I went to queues in FreePBX, then in static agents i put:
A2000126,0

3.Then in setup wizard of QM, i have my agents defined and queues defined.

4. Try to make calls and saw the results in QM , but i have all in zero.

I followed the steps found in:
http://www.queuemetrics.com/download/QM_TrixBox_210.pdf, and  put the extensions_queuemetrics.conf in /etc/asterisk, and also modifed the configuration properties.

Still with all zero.










18
General Asterisk configuration / Re: what do i need to begin running reports?
« on: June 02, 2008, 16:25:54 »
[root@pbx ~]# tail -f /var/log/asterisk/queue_log
1212156646|NONE|NONE|NONE|QUEUESTART|
1212156870|NONE|NONE|NONE|QUEUESTART|
1212176342|NONE|NONE|NONE|CONFIGRELOAD|
1212176916|NONE|NONE|NONE|CONFIGRELOAD|
1212176954|NONE|NONE|NONE|CONFIGRELOAD|
1212177322|NONE|NONE|NONE|CONFIGRELOAD|
1212177474|NONE|NONE|NONE|CONFIGRELOAD|
1212177791|NONE|NONE|NONE|CONFIGRELOAD|
1212177975|NONE|NONE|NONE|CONFIGRELOAD|
1212252160|NONE|NONE|NONE|CONFIGRELOAD|

19
General Asterisk configuration / Re: what do i need to begin running reports?
« on: June 01, 2008, 21:53:33 »
Ok, i maked a call to an agent that i have defined on agents.conf, and then  when i went to queue_log i don´t saw anything.
And the queue_log file is too long, where do i'm supposed to see the call that i'm doing , at the begin of queu_log file or at the end??
Im trying to go to the end of the queu_log file but i cant get to the bottom of it. There is an instnat form to get at the end of it?

20
General Asterisk configuration / Re: what do i need to begin running reports?
« on: May 25, 2008, 07:24:37 »
I suppose that the lines will appear after I make the call. But I don't see my number followed by the agent's number.

21
General Asterisk configuration / Re: what do i need to begin running reports?
« on: May 24, 2008, 00:02:01 »
Ok, I have defined my queues on ASterisk, I can see them in queuemetrics. Also I have defined my agents on asterisk and I can see them on setup wizard.
I have defined a queue named 701, and I have an agent here.
Then I call this agent to his extension and when I went to see the queue 701 report, I have all values in 0.

Please help me,  :(

22
General Asterisk configuration / what do i need to begin running reports?
« on: May 20, 2008, 20:58:51 »
Hello, I have a question .

To begin  running reports, Do I need to have the queues and agents defined in Asterisk?
What else? Is that only?

thanks

23
Running QueueMetrics / Configuring system preferences
« on: May 12, 2008, 16:05:16 »
Hello, I have a doubt.
To start running reports, do I have to configure configuation.properties file?
In the first part that says: # This is the internal ID (ex. 7, 49...) of the preselected default queue.
default queue=1 (Do I have to change this to the queue that I have configure in queues.conf???''??)

24
Running QueueMetrics / Re: Agents don't appear
« on: May 02, 2008, 18:32:23 »
Thanks so much, it works!!!  :P
Mlib

25
Running QueueMetrics / Re: Agents don't appear
« on: April 30, 2008, 21:30:02 »
I went to /etc/asterisk/agents.conf
And I have this at the end of the file:

; --------------------------------------------------
;
; This section contains the agent definitions, in the form:
;
; agent => agentid,agentpassword,name
;
;agent => 1001,4321,Mark Spencer
;agent => 1002,4321,Will Meadows

I configure Mark Spencer in the Agents part of Queuemetrics, with the same extension that appear in the the agents.conf file.

I don't know why Mark Spencer doesn't appear in this window:



In Summary appears this


26
Running QueueMetrics / Re: Agents don't appear
« on: April 29, 2008, 15:24:58 »
http://img231.imageshack.us/my.php?image=problemapresentadojo6.jpg][/URL]

27
Running QueueMetrics / Re: Agents don't appear
« on: April 26, 2008, 17:17:10 »
Sorry, but i don´t know how to post a screen shot here! :(
I try to paste here but i can´t.

Mlib

28
Running QueueMetrics / Agents don't appear
« on: April 17, 2008, 17:14:51 »
Hello, when i get in setup wizard- in the part of available agents i cannot get the table with the agents.
In file paths i have /etc/asterisk/agents.conf. Also i went to agents.conf file and i have the agent, the extension and the password.
Then i went to Cfg Agents and Cfg Users and i put the agent and the extension, then saved.
But when i get in Available Agents part, only i have a yellow box that says Agent Code, Password, Full Name, without the agents.

Thanks

29
QueueMetrics installation / Very Important Question
« on: April 03, 2008, 20:56:02 »
Hello everyone, I haven't see that Queuemetrics is free for only two agents, and I need to implement a free monitoring systems for 6 agents. Do you know of other  Monitoring Systems for Call Center based on Asterisk , that is free for 6 agents or 10, or maybe one that is more cheap than QM. I don't know if this is possible to find, but if you know of one, please write me.

thanks

waiting for an answer

30
QueueMetrics installation / Re: Can't unpack QM
« on: March 19, 2008, 20:49:50 »
What i have to do to verify the SHA signature?

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