Show Posts
1
Running QueueMetrics / How can I see when an agent is on DND?
« on: August 13, 2008, 22:28:54 »
I run a call center where we run one of our campaigns off of Queuemetrics. When an agent is on another call they will click on DND, when they're off the other call they will unclick DND.
At this time there is no way to "monitor" in QueueMetrics when an agent is on DND.
It shows me when they're available and also on a call, but no light changes for DND.
We use a Asterisk PBX system.
Any suggestions?
Jill
At this time there is no way to "monitor" in QueueMetrics when an agent is on DND.
It shows me when they're available and also on a call, but no light changes for DND.
We use a Asterisk PBX system.
Any suggestions?
Jill