Messages

1

QueueMetrics installation / BAD packet signature 18245

« on: February 18, 2010, 13:06:57 »

Hello,

we have a mid-size callcenter and I wanted to try QueueMetrics. On our Debian System I've tried to install the software. After copying queuemetrics-1.5.5 to  /var/lib/tomcat5.5/webapps and restarting it, I got an errormessage and a blank site. I've tried java5 and java6.

The message is:

Code: [Select]

Feb 18 12:55:09 SMB-Backup jsvc.exec[22256]: 18.02.2010 12:55:09 org.apache.jk.common.MsgAjp processHeader SCHWERWIEGEND:
BAD packet signature 18245 18.02.2010 12:55:09 org.apache.jk.common.ChannelSocket processConnection SCHWERWIEGEND: Error,
processing connection java.lang.IndexOutOfBoundsException ^Iat java.io.BufferedInputStream.read(BufferedInputStream.java:310) ^Iat
org.apache.jk.common.ChannelSocket.read(ChannelSocket.java:626) ^Iat
org.apache.jk.common.ChannelSocket.receive(ChannelSocket.java:583) ^Iat
org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:691) ^Iat
org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:895) ^Iat
org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689) ^Iat java.lang.Thread.run(Thread.java:619)
Does anyone have an Idea?

Thanks, Patrick

2

QueueMetrics installation / XML parsing error on file /WEB-INF/web.xml

« on: November 18, 2009, 13:02:19 »

Hello :-),

we want to install a new PBX. Because we have a mid size call-center(12 agents). now we want to figure out if queue metrics is the tool for us to make reports about the queues, but i faild on the installation.

I've done everythink in the UserManual for a Debian 5.0 (no rpm) system and I got the following error:

Code: [Select]

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

org.apache.jasper.JasperException: XML parsing error on file /WEB-INF/web.xml
org.apache.jasper.xmlparser.ParserUtils.parseXMLDocument(ParserUtils.java:98)
org.apache.jasper.compiler.JspConfig.processWebDotXml(JspConfig.java:77)
org.apache.jasper.compiler.JspConfig.init(JspConfig.java:198)
org.apache.jasper.compiler.JspConfig.findJspProperty(JspConfig.java:250)
org.apache.jasper.compiler.Compiler.generateJava(Compiler.java:114)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:296)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:277)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:265)
org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:564)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:302)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:329)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:265)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
java.lang.reflect.Method.invoke(libgcj.so.90)
org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:244)
java.security.AccessController.doPrivileged(libgcj.so.90)
javax.security.auth.Subject.doAsPrivileged(libgcj.so.90)
org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:276)
org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:162)

root cause

javax.xml.parsers.ParserConfigurationException: expand-entity-references
gnu.xml.dom.DomDocumentBuilderFactory.setParameter(libgcj.so.90)
gnu.xml.dom.DomDocumentBuilderFactory.newDocumentBuilder(libgcj.so.90)
org.apache.jasper.xmlparser.ParserUtils.parseXMLDocument(ParserUtils.java:93)
org.apache.jasper.compiler.JspConfig.processWebDotXml(JspConfig.java:77)
org.apache.jasper.compiler.JspConfig.init(JspConfig.java:198)
org.apache.jasper.compiler.JspConfig.findJspProperty(JspConfig.java:250)
org.apache.jasper.compiler.Compiler.generateJava(Compiler.java:114)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:296)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:277)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:265)
org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:564)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:302)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:329)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:265)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
java.lang.reflect.Method.invoke(libgcj.so.90)
org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:244)
java.security.AccessController.doPrivileged(libgcj.so.90)
javax.security.auth.Subject.doAsPrivileged(libgcj.so.90)
org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:276)
org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:162)

note The full stack trace of the root cause is available in the Apache Tomcat/5.5 logs.

This is the web.xml:

Code: [Select]

<?xml version="1.0" encoding="ISO-8859-1"?>

<!DOCTYPE web-app
    PUBLIC "-//Sun Microsystems, Inc.//DTD Web Application 2.3//EN"
    "http://java.sun.com/dtd/web-app_2_3.dtd">

<web-app>
<!-- L O W A Y   R E S E A R C H ' s  Q U E U E M E T R I C S -->

    <servlet>
        <servlet-name>
            LowayTransactionController
        </servlet-name>
        <servlet-class>
            it.loway.tpf.transaction.servlets.LowayTransactionController
        </servlet-class>

        <init-param>
            <param-name>LICENZA_ARCHITETTURA</param-name>
            <param-value>5231317C-52324465-6D6F2D31-2E352E35-232D2351-75657565-4D657472-6963737C-56333132-38393235-37323030-3030307C</param-value>
        </init-param>

        <init-param>
            <param-name>START_TRANSACTION</param-name>
            <param-value>qm_start</param-value>
        </init-param>

        <init-param>
            <param-name>JDBC_DRIVER</param-name>
            <param-value>com.mysql.jdbc.Driver</param-value>
        </init-param>

        <init-param>
            <param-name>JDBC_URL</param-name>
            <param-value>jdbc:mysql://localhost/queuemetrics?autoReconnect=true&amp;zeroDateTimeBehavior=convertToNull&amp;jdbcCompliantTruncation=false&amp;user=queuemetrics&amp;password=goaway</param-value>
        </init-param>

        <init-param>
            <param-name>SMTP_HOST</param-name>
            <param-value>smtp.myhost</param-value>
        </init-param>

        <init-param>
            <param-name>SMTP_AUTH</param-name>
            <param-value>true</param-value>
        </init-param>

        <init-param>
            <param-name>SMTP_USER</param-name>
            <param-value>xxxx</param-value>
        </init-param>

        <init-param>
            <param-name>SMTP_PASSWORD</param-name>
            <param-value>xxxxx</param-value>
        </init-param>

    </servlet>


    <servlet-mapping>
        <servlet-name>LowayTransactionController</servlet-name>
        <url-pattern>/tpf</url-pattern>
    </servlet-mapping>

    <servlet-mapping>
        <servlet-name>LowayTransactionController</servlet-name>
        <url-pattern>*.do</url-pattern>
    </servlet-mapping>


    <session-config>
        <session-timeout>30</session-timeout>
    </session-config>

    <error-page>
        <exception-type>java.lang.Throwable</exception-type>
        <location>/sys_errore.jsp</location>
    </error-page>

</web-app>



I don't know whats wrong here.

Thanks,
 Patrick