I am on queuemetrics verison 15.02. I wanted to have a report sent to me daily showing the answered call detail and matching certain caller's caller id. I created a new report, added the screen detail, and added the item detail with the data blocks set for OD01 Queue details. I also set up Reports Export Configuration with the parameters for the report export. I set the period, the queue, the report type, the orientation and the email recipient. I also set the smtp server information in configuration.properties. this setup is working as far as emailing and downloading the report.
I am having two issues that I cannot find answers in the forums or in documentation.
I would like to filter the caller in the report export similar to running a custom report. in the custom report I can enter in a regular expression ^(\d[951])(\d[248][1257][3578])(\d{4}) into the "Caller" field and get the desired callers. I tried entering Caller-ID=^(\d[951])(\d[248][1257][3578])(\d{4}) into the parameters portion of the Report's item details. this doesn't work. I don't know if this is the right approach.
I am also having some issues using wget or curl to trigger the email. my report number is 2. If I paste into chrome the following I will get a download file and the report will be emailed to me.
http://myserver:8080/queuemetrics/qm_export_stats_run.do?user=robot&pass=robot&exportId=2 I have tried to use the following commands separately on the command line and use them separately in a sh script and the following do not trigger the download or email. Neither worked.
wget -O /dev/null
http://myserver:8080/queuemetrics/qm_export_stats_run.do?user=robot&pass=robot&exportId=2curl --user robot:robot -i -H "Content-Type: application/json" -X GET "
http://myserver:8080/queuemetrics/qm_export_stats_run.do?exportId=2"
Can anyone please tell me what I am doing wrong?
Thank you
Ryan
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