Author Topic: QA results not showing  (Read 1781 times)

RonCB

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QA results not showing
« on: October 01, 2014, 13:16:15 »
Hi.

What could be a reason for not showing QA forms.
If I'm running a report on QA forms within a period, I can see al the forms from a team except 1 member. There should be 3 forms but only showing 1
When looking in the call list there are QA forms attached to the calls, also in the DB, but they are not in the report??

Ron

RonCB

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Re: QA results not showing
« Reply #1 on: October 01, 2014, 14:03:57 »
 ???  hmm for some reason the call_agent and call_agent_group_id fields aren't filled with data?

mirkox

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Re: QA results not showing
« Reply #2 on: October 02, 2014, 10:19:42 »
Hi RonCB,

I'm sorry but your question is not really clear to me; can you send a couple of screenshots showing the problem? Also, what kind of report are you running exactly?

Thanks
Mirko