Messages

1

General Asterisk configuration / Re: Queue Full statistics

« on: February 01, 2008, 09:37:24 »

Hello there,

yes, there is a maxlength configured in queues.conf. Thus, when a new caller
enters the queue, he is rejected the ${QUEUESTATUS} is set to FULL.

Thanks for any help
Sascha

2

General Asterisk configuration / Queue Full statistics

« on: January 23, 2008, 10:10:29 »

Dear folks,

I am currently evaluating Queuemetrics in a small callcenter setup. I have not yet configured
Agents or dynamic QueueMembers but QueueMetrics already gives some nice statistics.

However, in this setup it happens from time to time that the Queue is returning status
"FULL" (which is okay since it is configured like this). However, we would like to somehow
have this situation end up in the statistics in some way (e.g. as a "unsuccesful call b/c of full
queue").

Maybe the feature is already there but I did not find anything like it.

Thanks
Sascha