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Running QueueMetrics / Can I use this product without agents accessing the GUI
« on: July 17, 2017, 19:20:24 »
I am interested in converting our ACD system to asterisk with QueueMetrics to give us appropriate reporting we are accustomed to. I'm testing on FreePBX distro 10.13.66-64bit using the demo version of QM.
How does an agent configured in QueueMetrics login with their agent ID & password using the phone keypad? What key pattern am i missing?
I can get dynamic agents to logon using their extension #, but I need a password option which I don't appear to be able to recognize anywhere.
Thanks!!
How does an agent configured in QueueMetrics login with their agent ID & password using the phone keypad? What key pattern am i missing?
I can get dynamic agents to logon using their extension #, but I need a password option which I don't appear to be able to recognize anywhere.
Thanks!!