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1

General Asterisk configuration / Pause duration visible for agents?

« on: May 29, 2011, 18:32:44 »

Hello. Is it please possible for agents to see themselves (e.g. throug their realtime page) how much time they have spent on billable/nonbillable pause? If yes, then please what should be done? Or rather some access level on reports to their agent stats? Thanks for any suggestion.