Messages

1

QueueMetrics installation / Elastix 1.5.2

« on: August 27, 2009, 21:37:54 »

Is there someone who has successfully integrated Queuemetrics with Elastix 1.5.2?  We're having significant difficulty and it is jeopardizing our company's position on the viability of Queuemetrics for our clients.  Please help.  Thank you.

2

General Asterisk configuration / Re: Logging dynamic agents in a custom mass-login script

« on: August 27, 2009, 21:35:59 »

Essentially, I need Elastix 1.5.2 specific instructions for integration.  The lack of these instructions is causing our client to not commit to buying their license for Queuemetrics yet (obviously, they'll only buy with proof of concept/function)

Thank you.

3

General Asterisk configuration / Logging dynamic agents in a custom mass-login script

« on: August 25, 2009, 19:06:19 »

We use a custom extension to "mass-login" our dynamic agents to two dozen separate queues.  We are using Elastix 1.5.  Here is a snippit from the macro:

Code: [Select]

[macro-mass-agent-add]

;add lines as needed for additional queue numbers

exten => s,1,Wait(1)
exten => s,n,Macro(user-callerid,SKIPTTL)
exten => s,n(a3),Read(CALLBACKNUM,agent-login,,,,)
exten => s,n,GotoIf($["${CALLBACKNUM}" != ""]?a7)
exten => s,n(a5),Set(CALLBACKNUM=${AMPUSER})
exten => s,n,ExecIf($["${CALLBACKNUM}" = ""],Set,CALLBACKNUM=${CALLERID(number)})
exten => s,n,GotoIf($["${CALLBACKNUM}" = ""]?a3)
exten => s,n(a7),GotoIf($["${CALLBACKNUM}" = "${ARG1}"]?invalid)
exten => s,n,ExecIf($["${QREGEX}" != ""],GotoIf,$["${REGEX("${QREGEX}" ${CALLBACKNUM})}" = "0"]?invalid)
exten => s,n,ExecIf($["${ARG2}" != ""],Authenticate,${ARG2})
exten => s,n(a9),AddQueueMember(7101,Local/${CALLBACKNUM}@from-internal/n)
exten => s,n,AddQueueMember(7102,Local/${CALLBACKNUM}@from-internal/n)
exten => s,n,AddQueueMember(7103,Local/${CALLBACKNUM}@from-internal/n)
exten => s,n,AddQueueMember(7104,Local/${CALLBACKNUM}@from-internal/n)

{SNIP}

exten => s,n,AddQueueMember(7031,Local/${CALLBACKNUM}@from-internal/n,10)       
exten => s,n,AddQueueMember(7032,Local/${CALLBACKNUM}@from-internal/n,10)
exten => s,n,AddQueueMember(7033,Local/${CALLBACKNUM}@from-internal/n,10)
exten => s,n,AddQueueMember(7034,Local/${CALLBACKNUM}@from-internal/n,10)
exten => s,n,AddQueueMember(7035,Local/${CALLBACKNUM}@from-internal/n,10)
exten => s,n,UserEvent(Agentlogin,Agent: ${CALLBACKNUM})                 
exten => s,n,Wait(1)
exten => s,n,Playback(agent-loginok&with&extension)
exten => s,n,SayDigits(${CALLBACKNUM})
exten => s,n,Hangup
exten => s,n,MacroExit()
exten => s,n(invalid),Playback(pbx-invalid)
exten => s,n,Goto(a3)

;  end of [macro-mass-agent-add]



There are a lot more lines than that, but I am hoping this much will be sufficient.

The first question is, "Do I need a log entry to queue_log for each queue login, or just one as a log of the mass-login? 

The other question is, "How do I get this to log properly for QueueMetrics?"