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Running QueueMetrics / "CALLMONITOR" right for Agents?
« on: October 28, 2008, 10:28:42 »
Hi,
i have installed queuemetrics to test it and wanted to only have some few statistics for the calls who was answered and non-anaswered on a specific day. Then i saw the agents pages and became the login/logoff/pause/unpause feature to work. I think this is a real good feture, but im missing the follwing feature and i ask if there is any possibility to enable someting like "CALLMONITOR" right for agents. So that they can hear their recored calls if theys wanted to write something down and forgot the adress or the name or something like this. I have set "CALLMONITOR" key in the database for the group agents, but there was no effect.
Is there a way to enable this feature for agents too?
i have installed queuemetrics to test it and wanted to only have some few statistics for the calls who was answered and non-anaswered on a specific day. Then i saw the agents pages and became the login/logoff/pause/unpause feature to work. I think this is a real good feture, but im missing the follwing feature and i ask if there is any possibility to enable someting like "CALLMONITOR" right for agents. So that they can hear their recored calls if theys wanted to write something down and forgot the adress or the name or something like this. I have set "CALLMONITOR" key in the database for the group agents, but there was no effect.
Is there a way to enable this feature for agents too?