Messages

16

QueueMetrics installation / Asterisk 13.2.0 and QueueMetrics

« on: February 18, 2015, 20:59:51 »

Hi Guys,

I'm about to compile Asterisks in a new server, and I'm wondering if this new version is stable with QueueMetrics. We rely heavily on QM in our CallCenter and I wanna make sure I won't run into incompatibility issues later on.

Thanks in advance for your help.

17

Running QueueMetrics / Check what time an agent log on to QueueMetrics

« on: February 17, 2014, 22:24:49 »

Hi,

Is there a way in QueueMetrics to check agents Logging in and out times ? Like what time they join the Queue and what time they remove themselves?

Thanks a lot

18

Running QueueMetrics / Agent cleanup

« on: September 16, 2013, 22:24:13 »

Hi,

Is there a way to make queuemetrics cleanup the list of agents logged in to the Queue after a certain time ?

For example at 7pm QM should remove all the agents logged to the system?

Thanks in advance for your help!

19

Running QueueMetrics / Re: Agents logging in with wrong extension

« on: September 12, 2012, 16:47:28 »

Can you give me more details please on how to do it manually ? It looks like I'm not able to do it from my dashboard...

20

Running QueueMetrics / Re: Agents logging in with wrong extension

« on: August 31, 2012, 17:22:09 »

This is exactly what's happening in our call center too with almost the same mistakes, I was wondering if it's possible for the administrator to remove the agents who entered the wrong extension or they don't have the correct queues for the real time dashboard?

21

Running QueueMetrics / Running voicemail reports

« on: February 16, 2012, 15:40:32 »

Hi guys,

I'm new to this system, and I'd like to know if it's possible for me to create a report that shows number of voicemails for each extension that we have?

Thanks in advance.