Recorded files don't show in the details of a call why?

[torontob]

Hi everyone,

I know that all of my calls are recorded but QM doesn't show them. Where to look to diagnose?

Thanks

[torontob]

For my own reference (Hoping QM doesn't pull the plug on the forum): The user browsing the call detail reports must have the proper privilege. In case of simply selecting supervisor as type won't do the job. But selecting robot or admin works. Once the account is changed to one with more privilege then the recordings start showing up.

[coolname]

you can see all the user classes for exact privilege