Recent Posts

Pages: 1 2 3 [4] 5 6 ... 10
31
QueueMetrics news / This week only: QueueMetrics 20.11 Developer Presentation Webinar.
« Last post by Mausabot on November 16, 2020, 14:56:09 »
Loway is glad to present its new version of QueueMetrics for Asterisk call center with a dedicated webinar held by our chief developer, that will show and explain the new features that make QM 20.11 a significant leap forward.

This new version has an all-new home page easier to navigate, that groups all items into searchable Information Boxes and new reports more flexible and fully interactive, so you can change any condition - time period, queues, filters, settings and what is on the screen will be updated in real-time. It also supports themes; you can choose between a "classic" look and a new dark theme.

Don't miss the unique opportunity to speak and interact with our developers, the webinar is live with practical demonstration and an open Q/A session.

Book your free webinar now! Go to https://bookwhen.com/loway#focus=ev-sm5k-20201119160000

The webinar will be via Zoom video conference system, Thursday, 19 November at 4pm CET Zurich timezone.
32
QueueMetrics news / Loway announces the release of QueueMetrics call center suite version 20.11
« Last post by Mausabot on November 11, 2020, 10:49:09 »
Loway is glad to announce the immediate availability of the new version of QueueMetrics for Asterisk callcenter.

QueueMetrics collects data from your PBX and lets you track agent productivity, payrolls, targets, conversion rates, ACD, IVR, Music on hold; generates outbound campaign statistics with realtime monitoring, customizable wallboards and custom reports for more than 200 different metrics.

Release 20.11 focuses on the all-new home page easier to navigate, as it groups all items into Information Boxes and the new reports are much more flexible and fully interactive, so you can change any condition - time period, queues, filters, settings and what is on the screen will be updated in real-time.

QueueMetrics now supports themes; you can chose between a "classic" look and a new dark theme!

Read more https://www.loway.ch/press-releases.jsp?uid=press-20201111-QueueMetrics-20.11&lid=U210
33
QueueMetrics news / QueueMetrics-Live management solution for call-centers in remote working
« Last post by Mausabot on November 05, 2020, 10:33:05 »
QueueMetrics-Live cloud solution for call centers enhances your remote working productivity and improves the workflow of your agents using a dedicated agent page usable from home with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a complete quality tracking tool included.

Track all daily activities from everywhere with more than 200 different metrics.

With QueueMetrics-Live monitor:

- Full featured trial is free
- Installation, set up and introduction included
- Updates included
- Support included
- Full remote working mode and productivity control!

Start your test now: https://www.queuemetrics-live.com?lid=U209
34
QueueMetrics installation / Re: Install Queuemetrics on CentOS 7, systemd issue
« Last post by admin on October 23, 2020, 09:19:40 »
Hello,

what is the real issue here? Is your tomcat running apart what systemctl is saying?
35
QueueMetrics installation / Install Queuemetrics on CentOS 7, systemd issue
« Last post by Aleksey Klimenko on October 22, 2020, 17:40:21 »
Hello!

I installed Queuemetrics on CentOS 7 and notice that command "systemctl status queuemetrics" show status active(exited) It is said that queuemetrics doesn't have native unit for systemd service. But I install it from loway repo.

Code: [Select]
[sudo] password for a.klimenko:
● queuemetrics.service - SYSV: Starts/stops QueueMetrics' internal Tomcat
   Loaded: loaded (/etc/rc.d/init.d/queuemetrics; bad; vendor preset: disabled)
   Active: [b]active (exited)[/b] since Thu 2020-10-22 10:40:14 MSK; 7h ago
     Docs: man:systemd-sysv-generator(8)
  Process: 5998 ExecStop=/etc/rc.d/init.d/queuemetrics stop (code=exited, status=0/SUCCESS)
  Process: 6062 ExecStart=/etc/rc.d/init.d/queuemetrics start (code=exited, status=0/SUCCESS)

Oct 22 10:40:12 qm-01.tps.local systemd[1]: Starting SYSV: Starts/stops QueueMetrics' internal Tomcat...
Oct 22 10:40:14 qm-01.tps.local queuemetrics[6062]: Starting qm-tomcat6 (via systemctl):  [  OK  ]
Oct 22 10:40:14 qm-01.tps.local systemd[1]: Started SYSV: Starts/stops QueueMetrics' internal Tomcat.
36
QueueMetrics news / QueueMetrics Tutorial: IVR module for FreePBX
« Last post by Mausabot on October 08, 2020, 10:49:22 »
How do you enable IVR tracking on your FreePBX and monitor the IVR events in QueueMetrics?

If you install the correct module on your Asterisk or FreePBX, you are able to track the IVR events in your call-center daily workflow using QueueMetrics software.

QueueMetrics lets you track agent productivity and agent time, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.
It simplifies call center agents daily workflow using a dedicated agent interface with text messages and alarms options. It integrates easily with all modern CRM in the market like Vtiger or Salesforce, includes a ready to use WebRTC softphone and a complete quality tracking tool.

This guide will show you how to enable the IVR tracking feature in your FreePBX.

Read more https://www.queuemetrics.com/blog/2020/10/07/IVR-for-FreePBX/?lid=U201
37
QueueMetrics news / QueueMetrics Tutorial: Enabling queue logs in FreePBX
« Last post by Mausabot on October 01, 2020, 10:16:47 »
With the latest FreePBX update, you will notice that some logs are missing.
Especially the queue_log file, which is vital for QueueMetrics to compile reports and display the Realtime statistics of your callcenter.

This new guide will show you how to enable the queue_log file for QueueMetrics to work properly with your FreePBX.

Read now the complete tutorial: https://www.queuemetrics.com/blog/2020/09/30/FreePBX_missing_queue-log/?lid=U199
38
QueueMetrics news / QueueMetrics Official Training Course Series 2020.
« Last post by Mausabot on September 17, 2020, 11:45:36 »
Learn the essentials of QueueMetrics Asterisk call center suite with a live training course with our engineers.

Our instructors will teach you how to install, configure and get the best from QueueMetrics monitoring and reporting suite.

QueueMetrics management solution enhances your contact centre productivity and improves the daily workflow of your agents with a dedicated agent page with alarms, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a quality tracking tool included.

You can track all daily activities and events with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy, barge mode and full remote working features.

Certification is included, allowing you to bring a new skill set to your job profile and company knowhow.

QueueMetrics Training is a live video course. The 16 chapters include a total of five hours of contents, plus a question-answer section at the end.

Read more https://www.queuemetrics.com/training.jsp?lid=U195
39
Running QueueMetrics / Re: Unavailable agents showing up in realtime page
« Last post by gopal2k on September 11, 2020, 21:56:25 »
Replying the screenshot in email.

Thanks.
40
QueueMetrics news / Troubleshooting Tutorial: Complete debugging of commands on your PBX
« Last post by Mausabot on September 10, 2020, 12:05:56 »
The new troubleshooting tutorial about debugging of commands on your PBX, is out.

If you are trying to send commands to your call center PBX through QueueMetrics software without success, this tutorial can help you during the troubleshooting process.

QueueMetrics is a highly scalable monitoring and reporting suite that addresses the needs of thousands of Asterisk and FreePBX contact centers worldwide and offers a broad range of integrated benefits like agent productivity monitoring, target measurement, conversion rates tracking, realtime campaign statistics analysis, and call / agents remote management with an easy to use interface.

Read more: https://www.queuemetrics.com/blog/2020/09/08/tracking-AMI/?lid=U193
Pages: 1 2 3 [4] 5 6 ... 10