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Running QueueMetrics / Re: agent login in realtime page
« on: May 22, 2012, 03:43:54 »
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2
Running QueueMetrics / Re: how to track ivr?
« on: May 22, 2012, 03:37:23 »
but it doesn't
could you show me a example ivr data?
could you show me a example ivr data?
3
Running QueueMetrics / agent login in realtime page
« on: May 17, 2012, 12:24:13 »
i found that even if the agent log off,she is remain in the login table in realtime page
i post a excel on netdrive for the agent 50223's record ,i can see her in realtime page after 18:00,what's wrong?
http://g.zhubajie.com/urllink.php?id=12354022aznbfo7g3sihmwvf
i post a excel on netdrive for the agent 50223's record ,i can see her in realtime page after 18:00,what's wrong?
http://g.zhubajie.com/urllink.php?id=12354022aznbfo7g3sihmwvf
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Running QueueMetrics / Re: how to track ivr?
« on: May 16, 2012, 16:47:03 »
the time_id of info-ivr is lower than enterqueue
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Running QueueMetrics / Re: how to track ivr?
« on: May 15, 2012, 11:32:19 »
i change the queue_log to suit my use
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Running QueueMetrics / Re: how to track ivr?
« on: May 13, 2012, 08:27:52 »
yes i configured ,but the total duration *** are empty
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Running QueueMetrics / how to track ivr?
« on: May 10, 2012, 03:39:11 »
how to configure asterisk to track the new attribute of the ivr
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Running QueueMetrics / Re: queuemetrics will eat all the cpus after a long running
« on: May 10, 2012, 03:30:12 »
really? 
when would it realeased?
when would it realeased?
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Running QueueMetrics / Re: queuemetrics will eat all the cpus after a long running
« on: May 04, 2012, 15:45:42 »
no ,i manually restart the qm
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Running QueueMetrics / Re: queuemetrics will eat all the cpus after a long running
« on: April 25, 2012, 11:24:43 »
after run about 20 days,it occured agagin
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Running QueueMetrics / Re: queuemetrics will eat all the cpus after a long running
« on: April 08, 2012, 04:05:38 »
after change into centos 6.2 64bit，mem 8GB,the problem has gone
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Running QueueMetrics / can i edit the qa data in a complete qa
« on: March 30, 2012, 05:10:44 »
can i edit the qa data in a complete qa?
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Running QueueMetrics / Re: Cannot play audio recordings in browser(s)
« on: March 24, 2012, 16:13:15 »
i also have this problem
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Running QueueMetrics / Re: update data may cost a long time
« on: March 24, 2012, 16:07:35 »
because i found i can't open qm report, so i want to debug it out
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Running QueueMetrics / update data may cost a long time
« on: March 14, 2012, 03:16:52 »
today i found qm can't show the report.After debug,i found it was a problem with mysql.A update query take a long time and update statement is ' update queuemetrics.queue_log set data1='12' where call_id='******' and verb='CONNECT' limit 1 '.But this statement usually execute very quick,what may cause it? *** was my call id