« previous next »
Pages: [1]

Author Topic: Stins Transfered calls  (Read 1554 times)

emel_punk

  • Jr. Member
  • **
  • Posts: 97
  • Karma: 0
    • View Profile
    • Email
Stins Transfered calls
« on: February 22, 2016, 02:01:28 »
EHLO  Everyone

A few days ago I noticed  that some calls were transferred to extensions and  QM doesn't show the wav file.

I wonder how can I do to show them on QM?. I know stins calls but it only work for transfered calls to others queue.

Logged

mirkox

  • Full Member
  • ***
  • Posts: 231
  • Karma: 4
    • View Profile
Re: Stins Transfered calls
« Reply #1 on: February 24, 2016, 11:36:23 »
Hi,

QueueMetrics simply looks for files that have the asterisk call id in the filename, you should check that the file is saved with the original call id.
Logged
Pages: [1]
« previous next »