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Author Topic: Tracking duration for call transfer from IVR  (Read 2570 times)

d4rkstar

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Tracking duration for call transfer from IVR
« on: January 18, 2014, 17:51:53 »
Hello,
i've the following setup:

DID -> AGI IVR -> QUEUE

Occasionally, the AGI IVR may transfer the inbound call to an external phone number. How to track this duration inside QM?

Best regards
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mirkox

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Re: Tracking duration for call transfer from IVR
« Reply #1 on: January 20, 2014, 15:07:00 »
Hello,

the easier thing to do is to put this external call on a queue, as QueueMetrics does when placing outbound calls.

Mirko
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