Messages

46

Running QueueMetrics / Agents aren't shown any longer on Real Time Reports

« on: December 23, 2009, 21:33:40 »

This problem was not occurring when I first installed Queuemetrics, but is happening now and I'm not sure what changed.

If I select any one of my four queues, the agents that are assigned to the queues in queuemetrics, as well as statically members of the queues in Asterisk, are not shown.

If a call comes in, it is displayed properly.  It will even display the proper name of the agent handling the call (as entered in queuemetrics).  However, the agents that are actually sitting in the queue and ready to take calls are not displayed.

Does anyone have any idea what the problem could be?  I've tried clicking the various 'show agents' buttons at the top of the screen and have not found those to make a difference.  I am not using 'sites' so I don't believe that to be the problem either.

I am using Asterisk 1.4.26 and Queuemetrics 1.5.5.  Both are running on the same machine.

Any help is GREATLY appreciated.  Thanks!

47

Running QueueMetrics / When is a call considered 'Unanswered' in a queue?

« on: May 22, 2009, 20:32:15 »

If no agents are in the queue and the caller is eventually forwarded to a different destination automatically (such as voicemail or an external number), is the 'unanswered calls' counter incremented?

48

Running QueueMetrics / Re: Accessing specific reports without entering username/password

« on: February 27, 2009, 18:23:02 »

Thanks for the response.  Can you elaborate on #1 and #2?

49

Running QueueMetrics / Accessing specific reports without entering username/password

« on: February 27, 2009, 03:08:24 »

Is it possible to view certain reports in Queuemetrics without having to log in?  If not, is there an easy way to POST a username and password when trying to fetch a URL? 

We are developing a web frontend for our call center agents and we'd like to have a link that will pull up a queuemetrics report when clicked.  We want to avoid them having to log in separately and going through the whole process to get it going.

Ideas?

Thanks!

50

Running QueueMetrics / Queuemetrics API

« on: November 07, 2008, 17:05:59 »

Before I purchased Queuemetrics, I would have sworn that Queuemetrics had some sort of API interface that allowed one to pull data and reports from the Queuemetrics database.  I thought there was an entire document regarding this.  I can't seem to find it, or any mention of it now. 

Does an interface like this exist?  Is there documentation for it?  Perhaps I've gone insane finally?

Thanks for your help.

51

QueueMetrics installation / Re: Unable to get live call monitoring working

« on: October 22, 2008, 00:40:54 »

That did the trick.  Thank you!

52

QueueMetrics installation / Re: Unable to get live call monitoring working

« on: October 17, 2008, 18:19:28 »

53

QueueMetrics installation / Re: Unable to get live call monitoring working

« on: October 16, 2008, 17:29:08 »

I've set up their proper 'Agent Asterisk Code'.   Is this the same thing?

54

QueueMetrics installation / Re: Unable to get live call monitoring working

« on: October 16, 2008, 01:11:38 »

I am having this same problem.  I cannot get the call monitor icon to appear in the realtime view.  I have the following settings in my configuration.properties file:

Code: [Select]

#callfile.dir=/ast1-outgoing
callfile.dir=tcp:queuemetrics:queuemetrics@<ip removed>

callfile.monitoring.enabled=true
callfile.monitoring.channel=Local/$EM@from-internal/n
callfile.monitoring.extension=11
callfile.monitoring.context=queuemetrics

I am running queuemetrics on a separate server from trixbox.  I tried using an NFS mount of the outgoing folder first, but this didn't allow me to see a call monitor icon either, so I tried the asterisk manager approach, as you can see above.

I have gone through all of the other necessary steps that I can find, such as adding to the extensions.conf file in asterisk, and also adding the MON_AUDIO key to my queuemetrics user. 

What am I missing?  Is there a way to determine why this isn't working?

55

Running QueueMetrics / Re: Trouble Using LocalFilesByDay to locate call recording files

« on: October 08, 2008, 18:42:29 »

I'd imagine so.  The machine is still in development, we haven't made it live yet.

56

Running QueueMetrics / Re: Trouble Using LocalFilesByDay to locate call recording files

« on: October 08, 2008, 17:35:32 »

That was it.  I didn't realize that I needed to change that.  I thought it was just some sort of pointer for if I made a change to the queuemetrics directory structure, or something of that sort.  Thanks for the help!

57

Running QueueMetrics / Trouble Using LocalFilesByDay to locate call recording files

« on: October 07, 2008, 20:06:14 »

I'm hoping that someone can assist me with a problem I am having.  Our asterisk instance is storing audio files to subfolders in a folder based on the month/year that the call is placed.  Here is the configuration change we made to configuration.properties:

Code: [Select]

default.monitored_calls=/ast1-recordings/%YY-%MM/

Here is a listing of the directory:

Code: [Select]

[root@stats]# ls -l /ast1-recordings/
total 28
drwxr-xr-x 2  102  103  4096 Oct  7 10:06 2008-10
drwxr-xr-x 2  102  103  4096 Oct  7 10:40 2008-11
drwx------ 2 root root 16384 Aug 27 16:50 lost+found

And

Code: [Select]

[root@stats]# ls -l /ast1-recordings/2008-10/
total 32
-rw-r--r-- 1 102 103 15725 Oct  7 09:46 q3002-20081007-094611-1223397963.2203279.WAV
-rw-r--r-- 1 102 103 14425 Oct  7 10:06 q3002-20081007-100615-1223399168.2203285.WAV

When I go into the queuemetrics call detail screen, it is not showing a link for the audio file.  Before we had this directory structure, it was working fine.  I have tried restarting queuemetrics as well as rebooting the whole machine.  What am I doing wrong?