Topics

1

Running QueueMetrics / [SOLVED] Agents are not logging in to the Queue

« on: July 15, 2015, 19:21:56 »

Hi,

I just finished installing the new version of QM on a new server. and I installed the license from our old server. I'm trying to test QM and for some reason Agents are not joining a Q that I created and calls are not showing in the Real time dashboard.

I'm using FreePBX

I'd really appreciate your help!

2

QueueMetrics installation / AMI Test Status

« on: March 02, 2015, 22:41:25 »

I installed the new version of QM (15.02) with FreePBX and I went to test if the system is working properly I keep getting this error message under AMI tester:

Code: [Select]

Problem: AMI query failed

Exception: it.loway.tpf.common.exceptions.TechException Stack trace: Auth error for U:'admin' P:'mypassword' DS: AstManagerThroughSocket S:'127.0.0.1' P:'5038' at it.loway.app.queuemetrics.asterisk.manager.AstManager.connectFromUri(AstManager.java:83)
It looks like the username or the password are not correct and I'm not sure how to fix it. Is it possible to reset the password ?

3

QueueMetrics installation / Asterisk 13.2.0 and QueueMetrics

« on: February 18, 2015, 20:59:51 »

Hi Guys,

I'm about to compile Asterisks in a new server, and I'm wondering if this new version is stable with QueueMetrics. We rely heavily on QM in our CallCenter and I wanna make sure I won't run into incompatibility issues later on.

Thanks in advance for your help.

4

Running QueueMetrics / Check what time an agent log on to QueueMetrics

« on: February 17, 2014, 22:24:49 »

Hi,

Is there a way in QueueMetrics to check agents Logging in and out times ? Like what time they join the Queue and what time they remove themselves?

Thanks a lot

5

Running QueueMetrics / Agent cleanup

« on: September 16, 2013, 22:24:13 »

Hi,

Is there a way to make queuemetrics cleanup the list of agents logged in to the Queue after a certain time ?

For example at 7pm QM should remove all the agents logged to the system?

Thanks in advance for your help!

6

Running QueueMetrics / Running voicemail reports

« on: February 16, 2012, 15:40:32 »

Hi guys,

I'm new to this system, and I'd like to know if it's possible for me to create a report that shows number of voicemails for each extension that we have?

Thanks in advance.