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Topics - terry_tate

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Running WombatDialer / HTTP API Add Numbers to List
« on: January 08, 2018, 23:26:38 »
I'm having trouble using the "add numbers to a list" API call. I've been able to successfully add numbers using HTTP GET.  However when I use HTTP POST it will not add numbers to the call list. I receive a 200 OK response but the body of the response returns this: "\n\n\n\n\n\n<!DOCTYPE HTML PUBLIC \"-//W3C//DTD HTML 4.01 Transitional//EN\"\n   \"http://www.w3.org/TR/html4/loose.dtd\">\n\n\n\nERROR: Unknown operation: \n\n". I have no idea what this error indicates. Can someone help me figure out what this error means?

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Running WombatDialer / Wombat and JRE issues
« on: December 09, 2016, 17:17:15 »
We have two systems, one running Elastix 2.4 and one running Elastix 4.  We ran into the following issues on both systems on Mysql 5.6 and MariaDB 5.6.  Running Java 1.6 overnight the dialer will stop and cannot be started again.  Java errors due to connection hibernation, it disconnects from MySQL and will not reconnect.  To fix we updated to Java 1.8 and confirmed the problem was resolved.  On Java 1.8 you cannot schedule callbacks in the recall scheduler.  Ultimately we found that if we run Java 1.7 everything works.  It appears the fix for the recall issue is resolved by updating Tomcat which we did NOT do and it is not available in the repo.  We know we can do it manually but I like to use the repo when possible as we do keep our systems updated.  Right now everything is working but I wanted to post this to make you aware of the issues we had.

Hibernate issue:
Dec 7, 2016 2:51:56 PM org.hibernate.transaction.JDBCTransaction commit
SEVERE: JDBC commit failed
com.mysql.jdbc.exceptions.MySQLNonTransientConnectionException: Connection.close() has already been called. Invalid operation in this state.

Callback issue:
Dec 08, 2016 3:18:40 PM org.apache.catalina.core.StandardWrapperValve invoke
SEVERE: Servlet.service() for servlet jsp threw exception
org.apache.jasper.JasperException: Unable to compile class for JSP:

An error occurred at line: 1 in the generated java file
The type java.io.ObjectInputStream cannot be resolved. It is indirectly referenced from required .class files

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General Asterisk configuration / Problems setting up queues within queues (asterisk 1.8)
« on: January 03, 2013, 21:56:46 »
Our call center recently picked up new campaigns that are not intensive enough to necessitate having users dedicated to only them. After extensive research leading to editing Queue Detail to no avail, we are stumped. Per every instruction online, we need to delimit our queue numbers in the "Queue(s)" field with a | (pipe), but in doing so, the parent queue no longer shows up in the drop down when an agent clicks "Add Member."

All the child queues we are trying to fit together in this group exist in our Asterisk server, and as separate queues in Queuemetrics. Most importantly, they are all functional as separate entities, but we simply cannot group them together.

We are trying to use Dynamic agents, assigning none of them to the queues (dynamically or statically) in Elastix.

Where should we go from here? Are the changes we need to make in Asterisk or Queuemetrics? Everywhere seems to point to the elusive `Queue()` function in Asterisk, but such a vague reference gives us no clue of how to use that function to our advantage.

Any help is appreciated. If more information is needed to help with this issue, just let us know. Thank you!

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