Messages

121

QueueMetrics news / Loway announces a new partnership with Yeastar for S-Series VoIP PBX integration

« on: May 17, 2017, 14:37:48 »

QueueMetrics-Live call-center suite, is now fully integrated with the Yeastar S-Series VoIP PBX.

This provides professionals with a top notch solution for monitoring everything that happens in their call center, turning S-Series VoIP PBX into a 360 degrees call centre platform. QueueMetrics identifies trends and analyses metrics in a VoIP network with complete stats reporting, queue management, call tracking and advanced monitoring features.

More info: https://www.loway.ch/press-releases.jsp?uid=press-20170517-yeastar_s-series&lid=U011

122

QueueMetrics news / The Head in the Sand Mentality… and how it can harm your call flow.

« on: April 24, 2017, 17:25:15 »

If call center customers were annoyed with your IVR/Call Flow, and were so motivated to hang up out of frustration and call your competitor – wouldn’t you rather know about it, rather than ignore it?

Discover how to make it as easy as possible for your customers to transact with you in this new article by "The IVR Voice" Allison Smith

Read more https://www.queuemetrics.com/blog/2017/04/24/Allison-Smith-IVR-Head_in_the_sand/?lid=U009

123

QueueMetrics news / Loway Behind the Scenes - Continuous log analytics - QueueMetrics-Live

« on: April 19, 2017, 14:05:22 »

New Behind the scenes at Loway blog article: how Clojure log parsing helps QueueMetrics Live cloud service stay up at all times.

Read it full: https://www.queuemetrics.com/blog/2017/04/18/Clojure-for-log-analytics/?lid=U008

124

QueueMetrics news / Tracking Music-on-Hold with QueueMetrics' Uniloader

« on: March 29, 2017, 17:07:46 »

Why do you need Music-on-Hold tracking?

Because this is an important proxy of the quality of your service.
Time on-hold is a symptom of issues in daily handling calls.

QueueMetrics software provides detailed metrics about time on hold using its next-generation data loader: Uniloader.
Uniloader replaced the classic qloader upload tool and includes some new features like Music on Hold tracking.

Read the full tutorial https://www.queuemetrics.com/blog/2017/03/22/TrackingMOH/?lid=U005

125

QueueMetrics news / WombatDialer Certification Training Program announced

« on: March 28, 2017, 11:55:06 »

Learn the essentials of WombatDialer predictive dialer for Asterisk PBX with Loway's new training courses.
Certification is included and the course is available in English or Spanish language.

Our training is designed to guide you through creation of unlimited calling number campaigns with focus on practical knowledge for fully automated telecasting, reverse IVRs and classic, agent-based, outbound campaigns.
Lots of helpful information and examples are included, together with references to online resources, including socials and video channels, for additional information and further learning.

Some of the topics covered include:

- WombatDialer full features overview
- Administrative functionalities
- Operational functionalities
- Reporting functionalities
- API functionalities
And much more.

For detailed information follow the link below: https://www.loway.ch/press-releases.jsp?uid=press-20170327-WombatDialer-Training-Course?lid=U004

126

QueueMetrics news / New WombatDialer Webinar Series Announced

« on: March 23, 2017, 14:55:34 »

Loway is glad to launch a new webinar series dedicated to its predictive dialer for Asterisk PBX: the WombatDialer.

Learn about Loway's predictive dialer software:

 - How does it work?
 - Which are its main features?
 - Common and less common applications
 - See it in action
 - Benefits for your call-center.

Reserve your Webinar seat now and check Loway's website to see upcoming webinars.

Registrations at https://v1.bookwhen.com/loway

Press Release: https://www.loway.ch/press-releases.jsp?uid=press-20170322-WombatDialer-Webinar-Series&lid=U003

127

QueueMetrics news / Loway announces a Release Anniversary promotion of QueueMetrics-Live service for

« on: February 21, 2017, 11:12:37 »

Loway celebrates the Release Anniversary of QueueMetrics-Live with a limited time promotion.
Each new customer buying a subscription of QueueMetrics-Live receives one month bonus with 30 day money back guaranteed, plus a free installation and initial configuration of the system.

Read more at https://www.loway.ch/press-releases.jsp?uid=press-20170209-Release-Anniversary-Promotion-QueueMetrics-Live

128

QueueMetrics news / What Your IVR Says About Your Competency

« on: February 06, 2017, 10:05:14 »

Your company’s IVR is actually the first line of service for your customers.
Discover key things to keep in mind to make sure your IVR conveys your company’s competency with this new article by Allison Smith.

Read more at https://www.queuemetrics.com/blog/2017/02/01/Allison-Smith-IVR-Competency/

129

The tavern / Wombat Dialer 16.06: The New Realtime Page

« on: November 30, 2016, 16:39:03 »

The new Loway's predictive dialer benefits from a few enhancements, with its latest release: WombatDialer 16.06.
In this tutorial we cover how to use the new Live Real time panel, explaining how all it's features work.

You can read it at http://downloads.loway.ch/marketing/WombatDialer_New_Realtime_page.pdf

Or check the related video: https://youtu.be/_WPZ5exA9As

Thank you,

130

QueueMetrics news / Re: Welcome SoftBCom to our reseller network

« on: January 20, 2014, 15:00:30 »

Thank you so much for your professional and excellent support.
It's a pleasure to work with you guys.