QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: ledainam on April 20, 2010, 16:44:15

Title: How can i disconnect calls in queue ?
Post by: ledainam on April 20, 2010, 16:44:15

Hi Support team.
Sometime we have calls stuck in queues but we can disconnect this. We already use keys Closes call but we can't see this icon.
Thanks you very much.

Title: Re: How can i disconnect calls in queue ?
Post by: QueueMetrics on April 27, 2010, 16:17:10

Do you mean, calls stuck in Asterisk or terminated in Asterisk but still showing in QM?

Title: Re: How can i disconnect calls in queue ?
Post by: ledainam on April 28, 2010, 06:17:48

Quote from: QueueMetrics on April 27, 2010, 16:17:10

Do you mean, calls stuck in Asterisk or terminated in Asterisk but still showing in QM?

Yes , sometime we have call terminated in Asterisk but still showing in QM.
Can i disconnect this ?
Can i disconnect live call in QM ?
Thanks

Title: Re: How can i disconnect calls in queue ?
Post by: QueueMetrics on April 28, 2010, 10:45:05

You need to close the calls manually: http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s20.html#Closing_ongoing_calls

Title: Re: How can i disconnect calls in queue ?
Post by: ledainam on April 28, 2010, 11:35:30

Quote from: QueueMetrics on April 28, 2010, 10:45:05

You need to close the calls manually: http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s20.html#Closing_ongoing_calls

Hi QueueMetrics
I can't see Close call icon. I already use key Closecall for user admin.
Thanks.

Title: Re: How can i disconnect calls in queue ?
Post by: QueueMetrics on April 29, 2010, 12:44:31

Are you using MySQL storage?

Title: Re: How can i disconnect calls in queue ?
Post by: ledainam on May 02, 2010, 18:29:16

yes . we already use MySQL storage
Thanks.

Title: Re: How can i disconnect calls in queue ?
Post by: QueueMetrics on May 03, 2010, 14:23:55

In this case I would expect the Close Calls icon to be present....

Title: Re: How can i disconnect calls in queue ?
Post by: fredsi on May 04, 2010, 00:33:30

Hi there,

i have a similar situation. sometimes i see calls in QM realtime monitor, it shows the waiting time in red, but the call has actually been disconnected. I tried to close it in admin's page, but it always give "Error: It was not possible to close the call successfully." I have to wait until the waiting time reach 16 or 17 minutes, during this time, i keep hearing rings from the headset. how can i fix that? thank.

Fred

Title: Re: How can i disconnect calls in queue ?
Post by: QueueMetrics on May 04, 2010, 15:36:59

Please look on the log what it is writing. It should be logging a more detailed entry.