Messages

1

Running QueueMetrics / Re: Configuring Call Outcomes

« on: May 29, 2008, 20:08:02 »

Regarding question #3, what if I'm not using MySQL storage, then am I limited to the 1 hour window and no other option?

Thanks!

2

Running QueueMetrics / Configuring Call Outcomes

« on: May 29, 2008, 04:34:46 »

From the User Manual, Version: 23/08/07

"To minimize internal searching costs, the call activity must be entered either while
the call is in progress or within one hour of its completion. "

Questions:
1.  What are internal searching costs?
2.  Why is there a 1 hour time limit on entering an outcome?  Agents might forget and enter activity at the end of their shift.
3. Is there a way to extend or eliminate the time restriction?
4. I've tried entering an outcome several hours after the call and the Outcome field is blank.  Is this the correct behavior?

Thanks in advance!

3

QueueMetrics installation / Re: Main, Wrap, and Spill

« on: May 28, 2008, 22:19:19 »

Understood.  Thanks!

4

QueueMetrics installation / Main, Wrap, and Spill

« on: May 28, 2008, 01:33:16 »

What's the timing to go from Main to Wrap and finally Spill?  Where or what file do I modify to adjust the time a call stays in each of the three priorities?

Thanks in advance.

5

Running QueueMetrics / Re: Backup

« on: May 23, 2008, 01:53:05 »

Thank you!

6

Running QueueMetrics / Backup

« on: May 21, 2008, 21:25:52 »

What are the essential directories/files that need to be backed up if I needed to perform a full restore?

Thank you.

7

Scripting QueueMetrics / Re: Wallboard Example script

« on: April 03, 2008, 20:53:58 »

The screen shots look great.  But where does this script go (directory) or is it appended into an existing script?  How does it get called?
Thanks in advance!
-Roque

8

Running QueueMetrics / Re: Record on-demand

« on: April 02, 2008, 21:15:05 »

Thanks, but I think I may have posed my question incorrectly.  Having searched the forum, I found a whitepaper "Tracing outbound calls through QueueMetrics on TrixBox ver 1.0"...this is more inline with what I was looking for.

Thanks again!
-Roque

9

Running QueueMetrics / Firefox vs IE

« on: April 01, 2008, 22:00:44 »

I prefer using Firefox, but when running 2 instances of QM, demoadmin running the Realtime Monitoring and the other as a typical agent, the first instance errors ("a Quemetrics error has occurred") and takes on the function/identity of the second instance after the agent logs in.

Running both instances in IE works fine.

Firefox version 2.0.0.13
IE version 6.0.2900.2180

Thanks!

10

Running QueueMetrics / Re: Record on-demand

« on: April 01, 2008, 21:25:21 »

Yes...and that works, BUT it saves the recording in the "Call Monitor" folder of ARI.  It would be ideal to have it saved under the Quick activity reports, Report details answered calls, Queue Details, Call detail, Sound file section.

11

Running QueueMetrics / Record on-demand

« on: March 28, 2008, 00:55:00 »

 Aloha!
 Is there a way to record calls "on-demand" vs recording "all" calls
 (as detailed in the section called "Setting up call recording in TrixBox")?
 We tried using the FreePBX feature code of  *1  but that did not work.

Thanks in advance!