Holding Que (dropping calls - hanging up)

[nighttraindb]

Hello and thank you for taking the time to read this post.  Ok, really I am a novice (but a fast learner)  to queuemetrics and did not install it myself.  However the individual I had install it is unavailable...

I am hoping someone can point me in the right direction.   Right now when all lines are busy and the customer is placed in a holding que   after a very very short period of time it hangs up.    Sometimes it even asks for a pin number.

If anyone could tell me what folder to go in,  what file to grab and what piece of coding to tweak.  I can SSH to it and make the adjustment myself.

Any help would be greatly appreciated.

[mirkox]

Hi,

first of all, at this link ( https://github.com/Loway/QueueMetricsHowTos/blob/master/QueueMetricsInstall.md  ) you can find a very simple tutorial that explains how QueueMetrics work and how to install it. This is often useful to sort ideas out about QueueMetrics

Can you tell us more about your system? (what PBX are you running?).
I'm almost sure that your problem is related on your PBX configuration, (maybe you have a short timeout on your queues) because QueueMetrics just "listen" what happens in your PBX reading the Asterisk's queue_log file (a file where asterisk writes all that happens in queues).

Mirko

[nighttraindb]

Hello and thank you for taking the time to get back to me.   Yes, I came to the same conclusion  it was my asterisks configuration    it had a short time out (only 5 minutes)   this has been extended.

Thank You again your help is greatly appreciated.