Recent Posts

71

Running QueueMetrics / Re: No data on Realtime page

« Last post by admin on January 07, 2020, 09:29:12 »

Hello,

this is an old FAQ regarding the realtime page so this info is not expected to be there but we will update it ASAP.
Thanks

72

Running QueueMetrics / Re: No data on Realtime page

« Last post by ryan82 on January 06, 2020, 16:33:54 »

Thanks, the temp workaround worked. I will complete an update during off hours.

Although in release notes, this info might be useful in this FAQ (https://www.queuemetrics.com/faq.jsp?uid=faq-057-rt_not_working) or other related FAQs regarding MySQL FAQs.

73

Running QueueMetrics / Re: No data on Realtime page

« Last post by admin on January 06, 2020, 09:49:47 »

Hello,

There is a known issue that appeared in our release notes since the beginning of 2019, where in with some configurations the real-time page (and therefore the wallboards) could have problems after Jan 1, 2020.

Our first suggestion is to upgrade the system; because versions 19.x are not affected. If you installed using yum, you can simply do a "yum update queuemetrics" and it will work again (but make a backup first, to be safe).
For more details have a look at this section of our documentation:
https://manuals.loway.ch/QM_UserManual-chunked/ch02.html#_updating_from_a_previous_version_of_queuemetrics

If that is not possible immediately, there is a workaround:

- make sure that MySQL time is correct, as seen from the License page of QM - you should see "MySQL time is aligned with Java time")
- set the property: realtime.use_sql_now=1 in configuration.properties (even if you see "DO NOT CHANGE THIS")
- do not forget to logout from current session and then login again

In any case, we suggest updating or migrating the system as soon as possible.

74

Running QueueMetrics / No data on Realtime page

« Last post by ryan82 on January 05, 2020, 23:27:58 »

Hello,

After a recent server issue and subsequent reboot, our Realtime page is no longer showing any data. I have searched this forum as well as the support documentation related to Realtime page issues and server time and have verified the following:

- Call data is being captured in reports.
- Verified server time is correct and matches the hwclock (service isn't connected to internet, so no NTP).
- The correct time also shows at the bottom right of the realtime page when it is loaded.
- Data appears to be captured correctly in /var/log/asterisk/queue_log and qloader.log.

The issue seems to be with the "last heartbeat" values in the Mysql storage information. The time is updating, however what's strange is that the time never leaves the 1am hour. So for example it is currently 15:14 local time, however the time showing in Mysql last hearbeat is 01:14. Once it gets to 01:59, it will restart again at 01:00.

I have restarted all relevant services (queuemetrics, qloader, mysqld). I also disabled qloader and installed uniloader, but no change.
Any idea why the mysql time won't update from the 1am hour? How can I get the heartbeat to match actual system time.

Thanks in advance!

75

QueueMetrics news / Loway announced the new Singapore datacenter for QueueMetrics-Live service

« Last post by Mausabot on December 11, 2019, 14:55:02 »

Loway announced today the opening of the new Singapore datacenter for its QueueMetrics-Live solution service.

QueueMetrics-Live collects data from an Asterisk, FreePBX, FreeSwitch or Yeastar appliances and generates analytical reports with over 200 different metrics, covering all the key categories for an effective call center management.

The new cluster provides users throughout Pacific Asia and nearby regions with great connectivity and the best overall monitoring and reporting experience.

Read more https://www.loway.ch/press-releases.jsp?uid=press-20191211-New-Datacenter-Asia&lid=U154

76

QueueMetrics news / QueueMetrics monitoring suite Quick Setup tutorial for FreePBX

« Last post by Mausabot on December 04, 2019, 11:11:37 »

QueueMetrics is a highly scalable monitoring and reporting suite for FreePBX that addresses the needs of thousands of contactcenters worldwide and offers a broad range of integrated benefits like agent productivity monitoring, target measurement, conversion rates tracking, realtime campaign statistics analysis, wallboards, WebRTC soft-phone and an easy to use interface.

If you are testing QueueMetrics On Premise on your FreePBX platform, read this new tutorial in order to find out how to quickly set everything up.

Read it now: https://www.queuemetrics.com/blog/2019/11/19/QueueMetrics-FreePBX-quick-setup/?lid=U153

77

QueueMetrics news / QueueMetrics-Live Guide: Quick Setup on FreePBX

« Last post by Mausabot on November 19, 2019, 17:09:37 »

QueueMetrics-Live is a highly scalable monitoring and reporting suite that offers a broad range of integrated benefits like agent productivity monitoring, target measurement, conversion rates tracking, realtime campaign statistics, wallboards monitoring, agent page, WebRTC softphone with an intuitive and easy to use interface.

QueueMetrics-Live is an hosted service provided by Loway. If you are testing it on your FreePBX platform, read ahead to find out how to quickly set everything up!

Read the full guide at https://www.queuemetrics.com/blog/2019/11/19/QueueMetrics-Live-quick-setup?lid=U152

Request your free trial for 30 days at the official website www.queuemetrics-live.com

78

QueueMetrics news / Loway announced the release of QueueMetrics 19.10

« Last post by Mausabot on October 29, 2019, 11:10:10 »

Loway Switzerland announced today the new version of its professional monitoring and reporting suite QueueMetrics.

QueueMetrics collects data from an Asterisk or FreePBX and generates analytical reports with over 200 different metrics, covering the key categories for an effective call center management, including realtime panels, historical reporting system, supervisor page, agent page, wallboards, quality assessment modules, payroll management, soft-phone and much more.

Release 19.10 focuses on a major improvement in the user interface, now rebuilt with a modern toolkit for an up-to-date look and full support to mobile browsers.

The data Synchronizer module is completely new, easier to use and more efficient, while agents actions can be now performed through a JSON API, security and data protection has been largely improved too.

Support for Korean language has been added as well as several bug fixes added.

For more information about QueueMetrics 19.10 check the official Press Release at https://www.loway.ch/press-releases.jsp?uid=press-20191029-QueueMetrics-1910&lid=U151