Messages

1

Running WombatDialer / Campaign Report End Paging Arrow Grayed Out

« on: October 16, 2017, 14:45:41 »

On Wombat's Campaign Report, there are 4 paging arrows. Next, Previous, First & Last. The Last arrow remains grayed out forcing me to mouse click to the right using the Next arrow, one page or 5 calls at a time. The current report I am paging through has 384 calls. It takes 70+ Mouse Clicks to get to the end..

2

Running QueueMetrics / Free Since Column

« on: June 13, 2017, 15:42:34 »

On version 16.10.13, on the Real Time Monitoring Page under the Agents Currently Logged in pane, we have noticed a change in the “Free Since” column display since the last upgrade. Field Information appears to be changing relative to call state. Perusing the Forum’s /Manuals for more information, the only Free Since column description I have found is: “The Free Since field will contain the length of period since the last taken call.”  Obviously, a lot of good work has been done on the Free Since column and a lot more valuable information is now being provided.
Could you please take a minute to describe the new information being displayed in the Free Since column relative to the Agent Status such as when: 
-   An Agent is on a call
-   An Agent is idle
-   When an Agent is on pause
-   An Agent makes calls from various outbound Queues.
Also is cumulative talk time information displayed in the Free Since Column related to the last Queue an Agent made a call on, or across all queues assigned to the Agent? 
Thank you in advance for your help!