Topics

1

Running QueueMetrics / Editing Reports with QM 1.6.0

« on: March 13, 2010, 14:56:21 »

I have successfully upgraded from 1.5.5 to 1.6.0, but cant find the Edit Reports link from QM 1.6.0's Home page as described and explained with 1.6.0 manual.

Is there any key thats needs to be set on the User Classes page for any user that needs to edit reports?

Needs this feature badly and need to setup some reports ASAP.

Cheers to All.

2

General Asterisk configuration / Questions on My Setup ?

« on: February 28, 2008, 12:33:57 »

Hi,

I have installed Asterisk and Queuemetrics as follows;

Server A is running Asterisk with qloaderd installed and sending records from queue_log to Server B's (Queuemetrics Server) MySQL Database. Sever A is also running FreePBX for configuring Asterisk Config files.

Server B is running Queuemetrics and MySQL database. Server B will also be running Smooth Torque predictive dialer as well (sending calls to Server A and placing connected calls on a queue). There is also Sever C with combination of Server A & B as a failover Server.

All three servers above are Dell PowerEdge 2950 with 16GB of RAM with FC8 installed.

Question 1

What backup method should be used for server A and B? (I have mindi and mondo in mind to use to do a complete disk backup of every server)

Question 2

I am running Asterisk version 1.4.18 and I have Sangoma T1/E1 Quad card with HW Echo cancellation on Server A. With your experience, how many Agents do you think this can hold confortably wth the above Server Config?

Question 3

I will be giving all my Agents a password along with their Agent code. How can I ensure that they access the agents page with the restrictions of Queuemetrics not allowing the agents password (So I read, I may be wrong) in the agent.conf file if the agent's page is to work?

Question 4

The recorded files will be stored in /var/spool/asterisk/monitor on Server A. Is there a way I can get the recorded files to Server B just like records in queue_log? If not, is it automatic that the recorded files will be located (when needed) on Server A when reports are queried on Server B or what will now be the value of default.monitored_calls= ?

Question 5

Also, how will the settings below be affected considering that Queuemetrics is not installed on the same Server as Asterisk?

#callFile spool dir, set to blank for no call files at all.
callfile.dir=/var/spool/asterisk/outgoing

callfile.monitoring.enabled=true
callfile.monitoring.channel=Local/$EM@from-internal/n
callfile.monitoring.extension=11
callfile.monitoring.context=queuemetrics

callfile.outmonitoring.enabled=true
callfile.outmonitoring.channel=Local/$EM@from-internal/n
callfile.outmonitoring.extension=14
callfile.outmonitoring.context=queuemetrics

callfile.agentdial.enabled=true
callfile.agentdial.channel=Local/13@queuemetrics/n
callfile.agentdial.extension=10
callfile.agentdial.context=queuemetrics

callfile.calloutcome.enabled=true
callfile.calloutcome.channel=Local/12@queuemetrics/n
callfile.calloutcome.extension=10
callfile.calloutcome.context=queuemetrics

callfile.agentlogin.enabled=true
callfile.agentlogin.channel=Local/20@queuemetrics/n
callfile.agentlogin.extension=10
callfile.agentlogin.context=queuemetrics

callfile.agentlogoff.enabled=true
callfile.agentlogoff.channel=Local/21@queuemetrics/n
callfile.agentlogoff.extension=10
callfile.agentlogoff.context=queuemetrics

callfile.agentpause.enabled=true
callfile.agentpause.channel=Local/22@queuemetrics/n
callfile.agentpause.extension=10
callfile.agentpause.context=queuemetrics

callfile.agentunpause.enabled=true
callfile.agentunpause.channel=Local/23@queuemetrics/n
callfile.agentunpause.extension=10
callfile.agentunpause.context=queuemetrics

Cheers to All as I wait for your replies.

Kayode.

3

General Asterisk configuration / Can Barge-In Functionalty do this? If not, How?

« on: January 23, 2008, 17:10:48 »

Hi All,

I am so happy to see Barge-in fuctionalty discussed on QueueMetrics Forum. Please is there a way to allow (may be a switch with ChanSpy()) enable the  Agent and the customer to hear what the spying person says.

I need this to work as my current solution only enables my Agents to hear me when I spy on a live conversation with QueueMetrics. The customers can't here me. I need both of them to hear what I say when I barge-in.

QM is a Great Application.

Cheers to All.