Messages

16

QueueMetrics news / QueueMetrics-Live management solution for call-centers guided trial.

« on: March 04, 2021, 11:32:22 »

QueueMetrics-Live cloud solution enhances your productivity and improves the daily workflow of your agents with a dedicated agent page, a WebRTC softphone, integration with all modern CRM, wallboards and a complete quality tracking tool.

Track all daily activities with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy, barge mode and more:

- Full featured trial free
- Installation, set up and presentation done by us
- Updates included
- Support free
- Ideal for remote working and productivity control
- One of our engineers will be dedicated to you during testing and after.

Improve your Voip business. Test it now:

https://www.queuemetrics-live.com?lid=U232

17

QueueMetrics news / Tutorial The Wallboard Cache: how to run a custom wallboard within QueueMetrics

« on: February 25, 2021, 10:53:08 »

QueueMetrics is a monitoring software that lets you track agent productivity, payrolls, targets, conversion rates, ACD, IVR, Music on hold, and monitor realtime processes with customizable wallboards and a dedicated agent page.

Have you ever wanted to run a QueueMetrics wallboard within the agent page, so that even agents working from home can benefit from it? Or, have you ever wanted to display a wallboard on an existing smart TV, just to discover that its browser is too old to work well with current web standards?

This new tutorial will teach you how to easily display your wallboards in your QueueMetrics' agent page or smart TV.

Read more:
https://www.queuemetrics.com/blog/2021/02/24/Wallboard-cache-tutorial/?lid=U230

18

QueueMetrics news / QueueMetrics Tutorial: Debugging missed reloads on the Icon Agent page

« on: February 19, 2021, 14:10:31 »

QueueMetrics call-center suite for Asterisk PBX includes a ready to use agent interface called Icon.

With Icon an Agent can completely manage the daily workflow using pauses, outcomes, features codes, a WebRTC softphone, a queue log-in system and much more.
   
With this tutorial you'll learn how to debug missed reloads on the Icon Agent page, in case it doesn't refresh when something is supposed to happen.

Read more: https://www.queuemetrics.com/blog/2021/02/18/debugging-reload-agentpage-tutorial/?lid=U228

19

QueueMetrics news / QueueMetrics-Live management solution for call-centers guided trial

« on: February 04, 2021, 14:28:15 »

QueueMetrics-Live cloud solution enhances your call center productivity and improves the daily workflow of your agents using a dedicated agent page with alarms, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a complete quality tracking tool included.

Track all daily activities with more than 200 different metrics and manage processes in realtime with call control, whisper, spy and barge mode.

With QueueMetrics-Live you get:

- Full featured trial free
- Installation, set up and introduction free
- Updates free
- Support free
- Ideal for remote working and productivity control
- One of our engineers will be dedicated to you during testing and after.

Improve your Voip business. Start your trial:

https://www.queuemetrics-live.com?lid=U223

20

QueueMetrics news / QueueMetrics Integration with your Customer Relationship Management software

« on: January 28, 2021, 11:20:47 »

QueueMetrics is a monitoring and reporting software for Asterisk and FreePBX that lets you track, with more than 200 different metrics, agents productivity, payrolls, ACD, IVR, Music on hold, generate outbound campaign statistics and manage realtime processes with customizable wallboards.

With this new tutorial you will learn how to easy integrate QueueMetrics with your favorite Customer Relationship Management software, like for example Salesforce, so that when performing outbound calls towards lead numbers downloaded from the CRM, it will automatically open the corresponding Lead page in it.

Read more here: https://www.queuemetrics.com/blog/2021/01/27/CRM-integration-tutorial/?lid=U221

21

QueueMetrics news / Tutorial QueueMetrics 20.11 WebRTC SoftPhone - FreePBX PJSIP setup

« on: January 15, 2021, 10:16:00 »

With QueueMetrics monitoring software you track agent productivity, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics, manage realtime processes with customizable wallboards and measure all the activities with more than 200 different metrics.

This new tutorial will show you the necessary steps to setup the latest version of the QueueMetrics WebRTC Softphone.

Read now: https://www.queuemetrics.com/blog/2021/01/13/WebRTC-FreePBX-setup/?lid=U218

22

QueueMetrics news / This week only: QueueMetrics 20.11 Developer Presentation Webinar.

« on: November 16, 2020, 14:56:09 »

Loway is glad to present its new version of QueueMetrics for Asterisk call center with a dedicated webinar held by our chief developer, that will show and explain the new features that make QM 20.11 a significant leap forward.

This new version has an all-new home page easier to navigate, that groups all items into searchable Information Boxes and new reports more flexible and fully interactive, so you can change any condition - time period, queues, filters, settings and what is on the screen will be updated in real-time. It also supports themes; you can choose between a "classic" look and a new dark theme.

Don't miss the unique opportunity to speak and interact with our developers, the webinar is live with practical demonstration and an open Q/A session.

Book your free webinar now! Go to https://bookwhen.com/loway#focus=ev-sm5k-20201119160000

The webinar will be via Zoom video conference system, Thursday, 19 November at 4pm CET Zurich timezone.

23

QueueMetrics news / Loway announces the release of QueueMetrics call center suite version 20.11

« on: November 11, 2020, 10:49:09 »

Loway is glad to announce the immediate availability of the new version of QueueMetrics for Asterisk callcenter.

QueueMetrics collects data from your PBX and lets you track agent productivity, payrolls, targets, conversion rates, ACD, IVR, Music on hold; generates outbound campaign statistics with realtime monitoring, customizable wallboards and custom reports for more than 200 different metrics.

Release 20.11 focuses on the all-new home page easier to navigate, as it groups all items into Information Boxes and the new reports are much more flexible and fully interactive, so you can change any condition - time period, queues, filters, settings and what is on the screen will be updated in real-time.

QueueMetrics now supports themes; you can chose between a "classic" look and a new dark theme!

Read more https://www.loway.ch/press-releases.jsp?uid=press-20201111-QueueMetrics-20.11&lid=U210

24

QueueMetrics news / QueueMetrics-Live management solution for call-centers in remote working

« on: November 05, 2020, 10:33:05 »

QueueMetrics-Live cloud solution for call centers enhances your remote working productivity and improves the workflow of your agents using a dedicated agent page usable from home with alarms options, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a complete quality tracking tool included.

Track all daily activities from everywhere with more than 200 different metrics.

With QueueMetrics-Live monitor:

- Full featured trial is free
- Installation, set up and introduction included
- Updates included
- Support included
- Full remote working mode and productivity control!

Start your test now: https://www.queuemetrics-live.com?lid=U209

25

QueueMetrics news / QueueMetrics Tutorial: IVR module for FreePBX

« on: October 08, 2020, 10:49:22 »

How do you enable IVR tracking on your FreePBX and monitor the IVR events in QueueMetrics?

If you install the correct module on your Asterisk or FreePBX, you are able to track the IVR events in your call-center daily workflow using QueueMetrics software.

QueueMetrics lets you track agent productivity and agent time, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.
It simplifies call center agents daily workflow using a dedicated agent interface with text messages and alarms options. It integrates easily with all modern CRM in the market like Vtiger or Salesforce, includes a ready to use WebRTC softphone and a complete quality tracking tool.

This guide will show you how to enable the IVR tracking feature in your FreePBX.

Read more https://www.queuemetrics.com/blog/2020/10/07/IVR-for-FreePBX/?lid=U201

26

QueueMetrics news / QueueMetrics Tutorial: Enabling queue logs in FreePBX

« on: October 01, 2020, 10:16:47 »

With the latest FreePBX update, you will notice that some logs are missing.
Especially the queue_log file, which is vital for QueueMetrics to compile reports and display the Realtime statistics of your callcenter.

This new guide will show you how to enable the queue_log file for QueueMetrics to work properly with your FreePBX.

Read now the complete tutorial: https://www.queuemetrics.com/blog/2020/09/30/FreePBX_missing_queue-log/?lid=U199

27

QueueMetrics news / QueueMetrics Official Training Course Series 2020.

« on: September 17, 2020, 11:45:36 »

Learn the essentials of QueueMetrics Asterisk call center suite with a live training course with our engineers.

Our instructors will teach you how to install, configure and get the best from QueueMetrics monitoring and reporting suite.

QueueMetrics management solution enhances your contact centre productivity and improves the daily workflow of your agents with a dedicated agent page with alarms, outcomes, features codes, a WebRTC softphone, integration with all modern CRM and a quality tracking tool included.

You can track all daily activities and events with more than 200 different metrics and manage processes in realtime with extensions, calls control, whisper, spy, barge mode and full remote working features.

Certification is included, allowing you to bring a new skill set to your job profile and company knowhow.

QueueMetrics Training is a live video course. The 16 chapters include a total of five hours of contents, plus a question-answer section at the end.

Read more https://www.queuemetrics.com/training.jsp?lid=U195

28

QueueMetrics news / Troubleshooting Tutorial: Complete debugging of commands on your PBX

« on: September 10, 2020, 12:05:56 »

The new troubleshooting tutorial about debugging of commands on your PBX, is out.

If you are trying to send commands to your call center PBX through QueueMetrics software without success, this tutorial can help you during the troubleshooting process.

QueueMetrics is a highly scalable monitoring and reporting suite that addresses the needs of thousands of Asterisk and FreePBX contact centers worldwide and offers a broad range of integrated benefits like agent productivity monitoring, target measurement, conversion rates tracking, realtime campaign statistics analysis, and call / agents remote management with an easy to use interface.

Read more: https://www.queuemetrics.com/blog/2020/09/08/tracking-AMI/?lid=U193

29

QueueMetrics news / QueueMetrics-Live workshop at ClueCon Deconstructed

« on: August 20, 2020, 11:31:03 »

Loway QueueMetrics-Live was an official sponsor of the virtual conference ClueCon Deconstructed that happened on August 4-6, 2020.
Our engineer Kevin Ravasi held a workshop with David Duffett about harnessing FreeSWITCH for scale-invariant call center reporting in growing VoIP providers.

FreeSWITCH is one of the best options for VoIP providers of all sizes that offer multi-tenant PBXs services. Many of them handle structured call flows and need accurate reporting and management tools. The workshop presents the challenges faced evolving an Asterisk-based, on-premise product into a multi-platform SaaS that can be deployed easily, regardless of scale.

You can watch it at https://www.youtube.com/watch?v=SxVWPBUn3b4&t=2s

With QueueMetrics-Live you can monitor everything in your call center with over 200 different historical metrics, full QA and realtime process managing from your wallboards and real-time views.
QueueMetrics-Live is a worry-free on-boarding service with a dedicated engineer during the trial and easy integration with VoIP providers.

ClueCon 2020 is a virtual conference for developers held every summer by the team behind the FreeSWITCH open-source project. The primary focus is to discuss Voice over IP, open-source software and hardware, Telecommunications, WebRTC, and IoT. Represented projects are FreeSWITCH, Kamailio, Asterisk, OpenSIPS, FusionPBX and many more.

You can request your QueueMetrics-Live trial at https://www.queuemetrics-live.com/?lid=N189

30

QueueMetrics news / Loway at CommCon Virtual 2020

« on: July 23, 2020, 10:51:03 »

Want to learn something new? CommCon sessions now available.

Due to the Covid19 crisis, CommCon was held as  a virtual conference format with 20 Sessions over 5 days, with world class experts in VoIP and WebRTC discussing the present and future of VoIP technology, market and community.

The conference happened between the 13th and the 17th of July, but all of its material is freely available online - it  is a great opportunity for you to discover news and suggestions to improve your call center and VoIP business.

"We are very proud of helping make CommCon happen as a Gold Sponsor" - says Lorenzo Emilitri, CEO of Loway - "because of the high quality of content produced will definitely help our community of VoIP professionals to grow inclusively, no matter where people live. "

Check out Lorenzo's presentation on modern analytics for contact centres and how to deploy it at scale for hosted VoIP providers at:

https://youtu.be/AW-NB2JHEd4

And make sure you check out all the excellent and free content available on the channel.