Author Topic: Outcome after 30 minutes  (Read 1937 times)

Stephenv

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Outcome after 30 minutes
« on: August 13, 2014, 09:38:35 »
Hi

I'm sure I saw this question here previously, but I can't find the solution to it using the search.
I have a site where the agents sometimes talk for more than 30 minutes. Once they are done with the call, they are unable to set an outcome to the call.
What do I change to have it start counting the 30 minutes from the end of the call, instead of the beginning of the call?
This site is using version 13.12.4


mirkox

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Re: Outcome after 30 minutes
« Reply #1 on: August 13, 2014, 10:21:32 »
Hi,

we solved that bug, now the 30 minutes start from the end of the call; update to the latest version (14.06), there's also other interesting stuff such as:

- a nice GUI facelift
- a new JSON API
- the new Agent's Page (you can enable it adding the NEWAGENTPAGE security key to your users)

I suggest the clean tomcat's cache and also your browsers' cache after the update!

Kind Regards
Mirko

Stephenv

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Re: Outcome after 30 minutes
« Reply #2 on: August 13, 2014, 14:51:23 »
Thanks, I'll see if I can give it a go.
I recall our R&D team saying they had issues making the new version work on SLES 11, but maybe they made it work by now.