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Author Topic: Reporting on number dialed to reach queue  (Read 1400 times)

JennMIS

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Reporting on number dialed to reach queue
« on: August 22, 2014, 16:24:12 »
We have three phone numbers that all ring into one queue.  Is there a way to report on the number that was dialed, so that we can know how many calls went to each of the three numbers?

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mirkox

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Re: Reporting on number dialed to reach queue
« Reply #1 on: September 01, 2014, 09:57:55 »
Solved on support portal:

In order to track this kind of information you need to setup the DNIS tracking on your dialplan: http://manuals.loway.ch/QM_UserManual-chunked/ch24.html#_tracking_dnis_and_ivr_information

Mirko
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