Topics

1

Running WombatDialer / Agent in PAUSE status receive calls

« on: October 28, 2016, 13:16:54 »

I happening a strange situation.
When all agents in "pause" in a campaign, the wombat should not generate outgoing calls.
However, if these agents receive a call (because they belong to other queues that have nothing to do with the Wombat), the "RING" event is changed in the "home" Wombat. Until here all right.
The problem is that when the RING is generated, the Wombat does not consider that the agent is in PAUSED and generates the outgoing call.
That is, when the RING event is generated, it is as if he were in "iddle" but is not correct.

Anyone have any idea that might be happening?

Thank you!!

2

Running WombatDialer / view call details in Queuemetrics

« on: May 27, 2016, 14:47:55 »

Hello,

From Queuemetrics report´s, dont show the number called in "Ans. Detaill". The colum "Caller" is void.
The queue is config to "outbound calls".

In the asterisk queue_log, I see the called number:
  1464352381|WBT.673551111|XXXXXX|999@from-internal|CALLOUTBOUND|-|called_number|
and in the queue_log table show in field "data2", but in the queuemetrics report not show.

Thanks!!.

3

Running WombatDialer / time-wait before wombat dial

« on: May 27, 2016, 14:37:39 »

Hello,

Is posible config a time-wait before wombat dial to list numbers?. For example, 10 s, and then wombat dial if agent´s are free.

Thanks!!.

4

Running WombatDialer / outbound call campaign when operator is not in use

« on: May 13, 2016, 14:47:42 »

Hello,

Would like to know if the following is possible :
If operators are all busy ( are attending other calls of the campaign or otherwise) , the Wombat not make the outbound campaign . And at the time that any extension of the queue is free to make the outbound call campaign .

Thanks!!

5

General Asterisk configuration / Listen voicemail from queuemetrics web

« on: February 01, 2016, 17:57:35 »

Is it possible to listen to voice messages from a particular queue QueueMetrics from the website ?

Thanks!

6

Running QueueMetrics / Multiple records in queuemetrics reports and queue_log in BD

« on: November 18, 2010, 17:35:45 »

Hello,

In queue_log queuemetrics, and reports of calls from the queueuemetrics-web, I see 3 entries equal to all processes. Inbound call, outbound call, processes logon, logoff ...
I do not understand this situation, in my asterisk queuelog logs are well.

An example of an entry in my asterisk queuelog for an outgoing call:

1290094426 | 1290094419.2030 | 671 | Agent/1359 | CALLOUTBOUND | | 6xxxxxxxx |
1290094435 | 1290094419.2030 | 671 | Agent/1359 | CONNECT | 9 | |
1290094469 | 1290094419.2030 | 671 | Agent/1359 | COMPLETECALLER | 9 | 34 |

In queuemetrics reports and queue_log table, show 3 records exacts.

Activating the multi-stint = yes, fix the problem for call reporting. I really do not understand very well, which means "multi-stint, but is solved ....

However, the report "Agent Details of sessions and pauses" is not solved by multi-stint = yes and for each share of logon / logoff we do, there are 3 entries when queuelog only appears in the record.
An example:
"1290095977 | none | none | Agent/1359 | AGENTCALLBACKLOGOFF | 6012 @ from-internal | 6729 | CommandLogoff"

In the report "Agent Details of sessions and pauses" sale:
Lxx Fxxx Sxxx 11/18 - 11/18 15:07:28 - 16:59:37 6012 1:52:09 0:00 commandlogoff 0
Fxxx Lxxx Sxxx 11/18 - 11/18 15:07:28 - 16:59:37 6012 1:52:09 0:00 commandlogoff 0
Fxxx Lxxx Sxxx 11/18 - 11/18 15:07:28 - 16:59:37 6012 1:52:09 0:00 commandlogoff 0

May be due to this issue?

Thanks!

7

Running QueueMetrics / Remove fields of a particular report

« on: September 03, 2010, 14:36:25 »

Hy,

In the report: "Details of Answered calls" could remove the fields "Handled by" and "Pos" ?.
When I say remove, I mean they do not come out in the report.

Thanks!

8

Running QueueMetrics / Modify the home page

« on: September 02, 2010, 16:38:41 »

For security issues, I want an external user only see in home page:
- "Quick activity reports"
- "Remote monitoring"
only these two options.

To only see "Remote monitoring", I did creating classes and assigning a key "VISITOR." But it also appears the report: "Quick activity reports", not the type of Key to assign to this classes.

Can you help me?

9

General Asterisk configuration / dundi and queuemetrics

« on: June 01, 2010, 22:31:00 »

Hello

I have an installation with multiple asterisk, which are linked by Dundi.
Currently, this works fine. I can make calls between extensions and even use links between PBXs using Dundi pstn.

On the other, one of the queuemetrics PBX is installed, configured and running.
To handle outgoing calls from agents, I have created lines for outgoing calls and I have changed the dialplan so that when Agent from the interface click Dial, to select one of the tails makes the call to that project. So here's all right.

My problem is that I want to use the settings I have to Dundi to make PSTN calls through another unit, and I want these calls are also controlled by the queuemetrics. But do not be put into the Dialplan within extensions_queuemetrics.conf for me to do this.
Has anyone ever done this configuration?

Thanks for the support.

10

General Asterisk configuration / Re: "Agent status cannot be determined" on agent screen

« on: May 11, 2010, 14:06:37 »

I am using Queuemetrics version 1.6.0.1 and I am having the same problem.

In my case I have two asterisk (asterisk1/partition1 and asterisk2/partition2) that send the information through qloader a different server than where it was installed queuemetrics.
When an agent from the screen do a login or logoff, if I select in srv: asterisk1, the change in the agent's screen at once.
But if I do the login or logoff in srv: asterisk2, change agent on the screen takes about 1 minute.

I have reviewed the insert login / logoff in the table queuemetrics queue_log of both srv. Asterisk1 In the insert is immediate, but in the asterisk2 takes about 1 minute.
In both "qloader.pl" parameters are the same, minus the "my $ partition ="

So, what can be the cause of the delay in updating the information of asterisk2 against asterisk1?

I copy of the content in qloader.pl:
my $log_every_num = 100;
my $log_queries   = 0;            # set to 1 to log all queries

my $timezone_offset  = 0 * 3600;  # in seconds
my $heartbeat_delay  = 15 * 60;   # in seconds
my $use_subqueue     = 0;         # 0 no; 1 yes
my $split_subq_name  = 0;         # 0 no; 1 yes - turn a subqueue name from 'xxx/yyy" to "xxx"
my $rewriteToAgent   = 1;         # 0 no; 1 yes
my @channelsToAgent  = ( 'Local', 'SIP' );
my $dbAgentRewrite   = 0;         # 0 no; 1 yes - rewrite according to rules in table qlog_rewrite

Thanks!!

11

Running QueueMetrics / report unanswered call´s & waiting time

« on: May 03, 2010, 22:45:25 »

Hello,

I would like to create a new report to show me only the sum of all missed calls (n queues) that have a waiting period of more than 10 seconds. This is possible?
I've been looking at the configuration of the reports, but I have not seen anything that can help me ...

If someone has something like echo or can guide me how to do it, I would appreciate.

Thanks