Messages

1

Running QueueMetrics / Agent, queue and pickup

« on: March 06, 2013, 11:37:54 »

Hi all,
i'm interested in this product and i need a feature:

The agent can see the queue (number of incoming calls and the callers phone numbers or the names of the customers that calls that the system can have in a phonebook) and he can be able to pick-up a specific call in  the queue.

Can queuemetrics do it?

thank you,

Vrega

2

General Asterisk configuration / Incoming call and customer code request

« on: December 17, 2009, 12:32:25 »

Hi all,
i'm trying queuemetrics with trixbox and all seems ok.
Now i need incoming calls goes to an ivr and,after selecting an option number, customers have to enter a "customer code".
After this asterisk have to check the existance of this code in a DB.
If the code is ok,i wish that a popup window will open in the realtime agent page with some informations about this customer (name,contract tipology etc..).
Someone knows how to do this with queuemetrics?
Other solutions?
Thanks and regards.

vrega