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Messages - lobosaurio

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Running QueueMetrics / Re: Missed calls by agent
« on: March 28, 2014, 21:50:45 »
Ok, but I dont' see a detail of the missed calls, like when the call was missed, and who was the caller.

Thanks.

2
QueueMetrics installation / Is there a limited license for 6 months?
« on: March 27, 2014, 22:41:56 »
Hello. I think this is the more suitable subforum to post this.

 I saw an elastix integration with QM for 6 months at $123 US dollars, but the minimun buying price as is detailed in your webpage is 1000 CHF. Do you offer a limited license for a cheap price ranging only some months?

Thanks for your time.

3
Running QueueMetrics / Missed calls by agent
« on: March 27, 2014, 22:36:43 »
Hello. I'm trying Queuemetrics. I need to know a detail of the missed calls by agent, I mean a complete report on the "RINGNOANSWER" calls. I need this to know what agents are not answering calls.

Does Queuemetrics support this kind of report? Reviewing the reports in QM it seems that doesn't support this.

Thanks for your help.


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