Messages

1

Running QueueMetrics / Report for Staffing purposes

« on: June 02, 2010, 16:14:20 »

I know last month for 1 queue I took 6xxx calls, I know that 4xxx calls were answered and 1xxx calls were lost.  What I can't seem to get out of QM is when the calls were lost and why, with a break down by day and then by hour.

I looked in all the canned reports and custom reports can someone point me in the proper direction.  Thanks.

2

Running QueueMetrics / Asterisk Show 2 Agents logged in QueueMetrics shows 1

« on: December 10, 2009, 16:07:39 »

if I do a show agent on asterisk I see there are 2 agents active now.  If I check in QueueMetrics I only see one agent.  This has been a problem on and off for a couple of weeks, I have not been able to reproduce it.  Any suggestion on how to troubleshot this and resolve it.